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Went to Verizon store in Hunt Valley Md to exchange a set top box. We met two fine young men working there. They were most courteous and very helpfull. If all of your employees were like this, you would have no complaints Verizon!!! Give them both a raise, make them employees of the month. Do something to let all employees know how much you value good workers.
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Thank you for the positive feedback. Please Remember we are here online to assist you 24x7 through various different social mediums. You can get help from the Verizon Forums at http://forums.verizon.com , on Twitter at @VerizonSupport , or on Facebook http://www.facebook.com/VerizonFiOS .
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I can also say that many of the forum members have been extremely helpful to me. I also applaud the Verizon employees on this forum. You are especially responsive to lots of posts here, and I know that the customers appreciate you!!! I sure do!!!