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Copper Contributor
timncat2
Posts: 17
Registered: ‎03-05-2011
0 Kudos

What does bundle mean?

2 months ago I noticed my Verizon bill was almost $200. So I checked and here Verizon did not take out for DSL as I am on Auto Pay. Now that I think about the entire situation, why was I to nlame and made to pay full price for both services? I am on auto pay and bundled. That did not matter, I still was paying the full price for phone for 3 months and the full price for DSL for 3 months but remember, I am bundled. Verizon made me pay the full price for the 3 months instead of figuring the cost of me being bundled those 3 months. I am suppose to pay $69 plus all those tax on a bundled plan, So, who's at blame here? I got the blame and punished and had to pay full price for both DSL and Phone service. Autopay is not such a good idea nor is bundling if it really does not exsist or in my case I get punished for Verizon making a mistake. Had they took that large bill after 3 months and figured the bundles price, I would have not had to pay such a high bill. This month I see I have another charge from last month which is the month I had to get it all caught up for the blundered bundle mistake I made, not Verizon, I made that mistake even though I requested a bundled package from the beginning. Now even though I am on autopay, I pay it prior to them taking it out. This way I get the discount of auto pay but don't make the mistake of not budling my bill. Bundle use to mean bundle so one saves with 2 of Verizon's services but that is not the case anymore.
Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: What does bundle mean?

I am sorry to hear about the billing troubles you are having with the billing of your account. We would like to get help with this. I have copied your post to our private support board. Please refer all future posts there and discontinue posting here.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: What does bundle mean?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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