I wrote to the CEO at the NY Corporate Office to ask if anything is being done about this problem with only giving customers all day tech repair appointments. I explained in the letter that this was all that was being offered to me last time I had an outage and that I was lucky not to have to stay home for that, after I had repeatedly called 1-800-VERIZON and kept getting the runaround.
Someone from that office called me at 8:43 this morning and left a voice mail message without saying anything, that he was calling in response to my letter and asked me to call him back. No, that is unacceptable I am not playing phone tag on this kind of matter and calling back from work. I'm not playing any games and there it is once again with the run around going in circles with no answer to your question or concern. This has now been documented in writing and given that this problem received 22 votes on the ideas exhange forum, then there is nothing more to say about it. I don't mean to sound arrogant but my written statement about that speaks for itself; and if corporate can't figure that out, then that's pretty pathetic, just like the other poor communication from Verizon.
I may have to think seriously about switching to Comcast later on down the line and I could do it during a vacation break. It's just so time consuming but none of these customer service issues with Verizon ever seem to get resolved and frankly, I am getting tired of it. This is the kind of customer service we get after all the money we pay? As time goes on, I'm not feeling much of an incentive to remain a loyal Verizon customer over the longer term. I somehow believed that Verizon was offering me something better than what I could get from its competitors but I'm not really seeing much difference and Comcast is starting to seem much more practical. I know someone who has told me first hand that Comcast is way better than Verizon in terms of its customer service.
And please...if any Verizon employee is reading this, I will not accept any private messages, phone calls, or emails about this because it's a waste of my time and nothing gets resolved.
I just called this guy back and left him a couple of voice mail messages paraphrasing what I wrote, thinking that maybe he just wanted to speak to me about it directly. There is nothing more to say and I told him I don't want any more voice mail messages about this unless someone can tell me that something is seriously being done to resolve this issue with all day repair appointments and I told him that I can't stand calling 1-800-VERIZON and getting the runaround being put on hold repeatedly. I just made it clear that it's a general concern and that I may eventually need to switch to another provider. The communication stinks, I'm sorry to say. I don't even have time to call from work about this.
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