When will Verizon learn to be customer oriented?
rkoifman
Newbie

I renewed my FIOS triple play. Verison sends a confirmation which does not provide all relevant info.. When I click on the links or go into the V site, I get every kind of promotion but no relevant info on how much my service will actually cost. And calling V is a 30 minute adventure... at best

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Re: When will Verizon learn to be customer oriented?
prisaz
Legend

Welcome

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Re: When will Verizon learn to be customer oriented?
minded
Contributor - Level 1

There's a website that they give new customers, www.verizon.com/whatsnext, where you can put your order number and it gives you the breakdown of charges.  I wonder if it works for upgrade orders/renewals.  If you can check, I'd love to hear a response.

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