Just had TV & internet service installed Thursday. Had some trouble with internet latter that day but late night phone call to CS straightened me out. The next day 1 of my kids tried to change channels using the Sony remote & now we can't watch that TV set!!!! (others work fine!) I reset/reprogrammed the remote....and according to the manual it is programmed for my TV. Still no picture (get a no signal message on TV). Have spent countless hours online with the worst site I've encountered in over 30years of browsing! "Live Chat" support tells me the wait is 1.5-2 hours for an agent to contact me!! Does that mean that Verizon support sucks or that their are soooo many customers with problems? WHATEVER! Really glad I got a "no contract" service!!!!
@nedski1 wrote:... 1 of my kids tried to change channels using the Sony remote & now we can't watch that TV set!!!! (others work fine!) I reset/reprogrammed the remote....and according to the manual it is programmed for my TV. Still no picture (get a no signal message on TV). ...
Unless you provide details regarding your specific equipment, subscription plan, wiring layout, etc., the volunteer responders on this forum will only be able to speculate. Having made that disclaimer, why do you think that a Sony remote will be useful with FiOS TV? Have you read the "Getting Started" pages for FiOS? You must use either a FiOS remote, or another universal remote that is specifically programmed for your set AND your STB/DVR.
The Sony remote wouldn not have changed your FIOS channel. But it would have changed your TV channel. Have you checked to see if your TV input is set to the proper input for recieiving the FIOS signal.?
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