General Residential Products and Services

[#1]

I PAY ALL OF MY BILLS ON-LINE AND VERIZON HAS THE WORST ON-LINE BILLING CAPABILITY.  I HAVE TRIED SEVERAL TIMES TO CLICK ONE TIME PAYMENT AND THE CLOCK JUST GOES AROUND AND AROUND.  I CALLED 1-800-VERIZON TODAY AND AFTER BEING SENT TO SEVERAL DIFFERENT DEPARTMENTS, WAS STILL UNABLE TO PAY MY BILL DUE TO VERIZON HAVING MY CELL PHONE NUMBER WRONG AND ME BEING ON THE ROAD FOR WORK AND UNABLE TO ACCESS MY ACCOUNT NUMBER.

I HAVE NEVER SEEN SUCH AN UN-USER FRIENDLY SITUATION WHEN I AM JUST TRYING TO PAY MY PAST DUE BILL.  I HAVE NO PROBLEMS W/ANY OTHER COMPANIES TO PAY ON-LINE AND I AM FRUSTRATED WITH VERIZON.

COME ON!!

{edited for privacy}

[#2]

IS THERE SOMETHING WE FELLOW USERS ON THIS PEER-TO-PEER SUPPORT FORUM CAN HELP YOU WITH, OR ARE YOU JUST VENTING?

You've already contacted Verizon, and they couldn't help you without your account number. I don't think anyone here will be able to assist, unfortunately. Best of luck, though!

[#3]

These forums are dedicated to Residential products and services offered by Verizon.

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you