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01-12-2012 09:41 AM
Dear Verizon – any chance there was of me leaving Comcast and coming back to you are gone. I’ll probably go back to Directv, but I’m afraid that since I canceled my service – you’ve done everything wrong (which is a shame – we had many MANY good years together).Maybe you don’t care about ‘small fish’ like me, but I want to share a suggestion for your future customers (and on behalf of your poor customer service staff).
PLEASE fix your billing systems. For years…and years…and years…every month I received 1 statement (for internet and phone) and for all those years I sent you 1 payment. Life was grand. However, when I cancelled my service – I somehow needed to predict that you were sending me 2 different bills, on 2 different billing cycles, with 2 different balances. I somehow needed to know that when you sent me a statement (labeled “final bill”) in October for $49and then a few weeks later a statement (labeled “revised final bill”) – with a $26 refund check… I needed to predict that you were still expecting $49. But that’s just the beginning of how things went oh so wrong. Here’s a recap:
I’m not cashing your check so I consider this a wash. I’m not dealing with your agency, I’m not dealing with you...and thanks for ruining my credit over an illogical billing practices that no one can understand.
Recommendations to salvage other ‘small fish’ and ease your helpdesk:
01-12-2012 10:08 AM
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.