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Contributor
Slyfox16
Posts: 2
Registered: ‎01-27-2013
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credit card payment

I had these problem before. I try and pay my bill online with an existing credit card. When I indicate which one to use, it then takes me to another screen, and I get a broken red ball that keeps on spinning and spinning. How do I make a payment This will be the second or third time I will be late with payment because I can't get in It would be great to have it automatically built to my card, but I don't want to sign up for paperless bills. How can this be resolved once and for all,Thanks

Platinum Contributor I
prisaz
Posts: 6,813
Registered: ‎08-23-2008
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Re: credit card payment

[ Edited ]

Slyfox16 wrote:

I had these problem before. I try and pay my bill online with an existing credit card. When I indicate which one to use, it then takes me to another screen, and I get a broken red ball that keeps on spinning and spinning. How do I make a payment This will be the second or third time I will be late with payment because I can't get in It would be great to have it automatically built to my card, but I don't want to sign up for paperless bills. How can this be resolved once and for all,Thanks


Try to edit your account and remove the credit card. Pay with checking. Credit card payments cost extra. Can you edit your account and remove your credit card information. I pay mine monthly with a one time ACH transfer from my checking with no extra service charge, and also get a monthy paper statement (bill). I prefer to control when and how much is taken from my account. Be it credit or checking. I don't like authorizing any company to take what they want. That way if there is an error, I can say no.

 

If you still wish to use a credit card, you may need to remove the card from your account and add it back. For some reason it may be stuck, if you did not authorize the extra monthly charge.

Contributor
Slyfox16
Posts: 2
Registered: ‎01-27-2013
0 Kudos

Re: credit card payment

Thanks for the comment, but I don't even get to the part where I have to indicate which credit card to use. The system won't let me get that far.

Contributor
bill2
Posts: 1
Registered: ‎06-17-2014
0 Kudos

Re: credit card payment

i want to pay my bill using a credit card, where is the credit card infomation?

 

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