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03-29-2012 06:43 PM - last edited on 03-29-2012 07:59 PM by ElizabethS
after 2 days of getting transfered to customer care and tech support and finance departments , hours on the phone ,
yes I did stayed more that 1/2 hour on hold to speak to a agent to make a free upgrade valid I received a text message from verizon that reads " Request to speak to the Receivables Controls Team to get the phones promissed call 1-866-266-1445 call betwen 7am -11 pm m-f March 28 , 7:54 pm " called the # and nobody knows
anything , get transfered over and over and no agent , supervisor or manager Knows nothing or can solve the request , then they tell me that the text message was not sent by verizon , made me upset and filed a report to the ethics line it's been more than 3 days and every time I call I get told something diferent and some can read notes on the acct and some tell me that there are no notes in the acct , WOW and a manager tells me that they are # 1 in
customer service ( I wonder service to who ? ) , well I vented out the frustation here . thank's for reading .
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