$49.99 3.1 to 7 Mbps only get 1mbps

[135153151]

i did not ask verzion

can you help?

[smith6612]

---

@135153151 wrote:

i did not ask verzion

can you help?

---

I'm not a Verizon employee unfortunately. 

[135153151]

what should i do

[smith6612]

Please call, or chat with Verizon and ask them the following questions.

• How long is the line, in feet?
• Could a technician be sent out to help improve the line, either by conditioning the line (reducing length, cutting off excess wiring) or by installing a Homerun?

If you do not have a Homerun (which is basically a jack in your home dedicated to DSL, with the rest filtered at a central point), inquire about getting one installed too. Verizon will usually install these free of charge especially if you are having problems with service.

If you could let us know what Verizon says your line length is, that will help us understand a bit more as to what the problem is a bit more. Also, if Verizon does send a tech out, let us know how the visit goes, and how the Transceiver Statistics look afterwards.

[135153151]

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-b2-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 10 ms 1 ms 0 ms
4 B1000.NYCMNY-LCR-21.verizon-gni.net (130.81.163.209) 10 ms 10 ms 10 ms
5 G2-0.NYCMNY-NYCKNYBR-ERXG17.verizon-gni.net (130.81.197.29) 10 ms 10 ms 11 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-0-1-3.nr11.b015583-1.ams03.atlas.cogentco.com (149.11.104.17) 0 ms te0-0-0-3.nr11.b015583-1.ams03.atlas.cogentco.com (149.11.104.9) 1 ms te0-0-1-3.nr11.b015583-1.ams03.atlas.cogentco.com (149.11.104.17) 1 ms
3 154.25.2.117 (154.25.2.117) 0 ms 154.25.2.121 (154.25.2.121) 0 ms 154.25.2.117 (154.25.2.117) 0 ms
4 be2434.ccr41.ams03.atlas.cogentco.com (130.117.2.242) 1 ms 1 ms be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 1 ms
5 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms be2275.ccr21.lon13.atlas.cogentco.com (130.117.51.253) 8 ms be2288.mpd22.lon13.atlas.cogentco.com (154.54.62.149) 8 ms
6 be2349.mpd21.jfk02.atlas.cogentco.com (154.54.30.177) 80 ms be2347.ccr21.jfk02.atlas.cogentco.com (154.54.27.141) 81 ms be2348.ccr22.jfk02.atlas.cogentco.com (154.54.30.169) 88 ms
7 be2096.ccr22.jfk02.atlas.cogentco.com (154.54.30.41) 85 ms 84 ms be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 87 ms
8 be2151.mpd22.dca01.atlas.cogentco.com (154.54.40.73) 88 ms be2177.ccr41.iad02.atlas.cogentco.com (154.54.41.205) 95 ms be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 88 ms
9 be2177.ccr41.iad02.atlas.cogentco.com (154.54.41.205) 94 ms be2113.ccr41.iad02.atlas.cogentco.com (154.54.6.169) 92 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 88 ms
10 verizon.iad01.atlas.cogentco.com (154.54.10.226) 90 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 116 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 92 ms
11 B300.NYCMNY-LCR-21.verizon-gni.net (130.81.199.155) 97 ms 93 ms B200.NYCMNY-LCR-21.verizon-gni.net (130.81.209.111) 90 ms
12 G2-0.NYCMNY-NYCKNYBR-ERXG17.verizon-gni.net (130.81.197.29) 95 ms 94 ms *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * * Max number of unresponsive hops reached (firewall or filter?)

[135153151]

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3008 736 Margin (dB) 5.1 10.0 Line Attenuation (dB) 54.0 31.5 Transmit Power (dBm) 17.1 11.9