$49.99 3.1 to 7 Mbps only get 1mbps

[135153151]

why? 

Is  a router problem?

 only get 1028 kbps????

Gateway Status   GO! Your Gateway is Ready for Internet Access       Broadband Connection     Internet Status: Connected   DSL Link: Connected   Speed(Down/Up) 1280 Kbps / 640 Kbps   Connection Type: PPPoE   Username: newdsl   IP Address: 72.68.185.124 Connection Summary

[smith6612 · Accepted solution]

Likely a line problem. The speed being reported on your modem isn't actually a speed that Verizon even provisions. So we're aware, what gateway make/model is this?

[135153151]

model 7500

[135153151]

model 7500

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

---

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

---

 
Step two: Can you provide the Transceiver Statistics from your modem?

Visit http://192.168.1.1/ for us and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

[135153151]

it was so difficult

[135153151]

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1728 640 Margin (dB) 7.4 10.0 Line Attenuation (dB) 58.0 31.5 Transmit Power (dBm) 16.6 11.9

[smith6612]

With stats like that, you may just be stuck at 1.5Mbps. The statistics are suggesting a long line. To see if you can get something better, try giving Verizon a call and see if they can help the line gain additional capacity. Or, you can also ask them how long your line is. 7Mbps is doable on lines less than 10,000ft long with a few exceptions, and getting into 13,000ft territory is where you start to look at speeds below 3Mbps.

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Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1856 672 Margin (dB) 6.6 9.0 Line Attenuation (dB) 58.0 31.5 Transmit Power (dBm) 16.6 11.9

[smith6612]

Nothing significant has changed. Have you asked Verizon about this to find out why it is bad? If so what were you able to find out?