I was having serious problems with the speed on my DSL. I reported the problem initially around the 10th, and then a few days later, they told me they fixed it my capping my speed at a lower rate than I've had for the past couple of years. I noticed it was still having issues, so on the 15th I told them still wasn't fixed. Then about 40 minutes after I got off the phone, my DSL went completely out. I called them again and they said it would take 24-48 hours to fix. Then I went online at a friend's house and the help ticket said the 19th. The 19th came and went and nothing. I tried calling the night of the 19th, and they said it had gone to "order status" ( I wasn't really clear on what this means) and now the repair date was September 13th and there was nothing they could do to schedule an earlier fix date. I"m glad I called when I did, as I don't know if I would have been contacted So, I'm looking at a month without the Internet.
Is there anything else I can do on my end? I work from home, and my wife is a nurse and needs to gets access to her emails from work. I've tried restarting the router and that doesn't work. If there was some kind of troubleshooting I could do from my end to determine whether it's a problem witrh my router or my line maybe I could tell someone at the dispatch center and that would help.
