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I've been told the only way I can disconnect is to speak with someone in person at customer service. What if I haven't been able to reach anyone in person?
Please give me advice on the best time to call and information I should have on hand to speed up the process?
Also, I live in Indiana, PA and want to return the equipment for both my father and myself ASAP. Could you advise the address I need to send to?
Perhaps once FIOS is an alternative, whatever is going on with the company will have resolved itself. I am looking forward to that day.
Thanking you in advance for your help.
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Hello amaya
Moderators do not have access to the kind of information you need. You can contact Verizon through one of the options on this page:
http://www.verizon.com/contactus
I would try first thing in the morning during business hours.
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I take it you're trying to reach them by phone. If you just keep pressing OPER on your phone, you'll be able to talk to someone.
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@gchalot wrote:I take it you're trying to reach them by phone. If you just keep pressing OPER on your phone, you'll be able to talk to someone.
Second this. Press 0 at the main menu. If you get stuck at a prompt, choose the option for billing/retentions and talk to them. You shouldn't have a problem from this point.