Another victim of slow/congested High Speed Internet

[Youkai]

Howdy All, 

Was hoping someone could assist, I am another victim of horribly slow download rates on night, weekends, or basically any time when someone might be awake and online!  

High Speed Enhanced customer on the 3-7Mbps tier. 

I switched to this from the 1-3Mbps tier at the beginning of January and did some speed tests for the first week or so, was easily getting 6Mbps+ down so I kept on streaming my online video and didn't pay any further attention to it until my speeds dropped drastically a few weeks ago. 

As other posters have mentioned, I've noticed that speeds are their worst (about .8 max) during any time that would be considered "busy" but the speed will climb back up at very late and odd hours.  

Gathered some stats for anyone to check out.. 

Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7616 864
Margin (dB) 9.1 11.0
Line Attenuation (dB) 32.0 20.0
Transmit Power (dBm) 19.8 11.9

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 3 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 20 ms 0 ms 0 ms
3 xe-3-3-0.er2.iad10.us.above.net (209.66.64.193) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 0 ms 27 ms 0 ms
6 P0-0-0-0.BSTNMA-LCR-21.verizon-gni.net (130.81.151.219) 19 ms 21 ms 15 ms
7 G2-0.BSTNMA-WRCSMACE-ERXG03.verizon-gni.net (x.x.x.x) 22 ms 18 ms 24 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 208.174.50.33 (208.174.50.33) 0 ms 0 ms 0 ms
3 esr2-xe-7-1-0.amsterdamamx.savvis.net (204.70.207.206) 33 ms 0 ms 0 ms
4 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 10 ms 12 ms
5 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 90 ms 88 ms 88 ms
6 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 88 ms 87 ms 87 ms
7 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 88 ms 88 ms 87 ms
8 0.ge-8-1-0.NY325-BB-RTR1.verizon-gni.NET (152.63.18.38) 107 ms 95 ms 95 ms
9 P0-0-0-0.BSTNMA-LCR-21.verizon-gni.net (130.81.151.219) 92 ms 92 ms 92 ms
10 G2-0.BSTNMA-WRCSMACE-ERXG03.verizon-gni.net (x.x.x.x) 95 ms 95 ms 99 ms
11 * * *
12 * * *
13 * * *
Max number of unresponsive hops reached (firewall or filter?)

Some speed tests from this past weekend.... 

Test Date: Feb 25, 2012 9:31:53 am
Connection Type: Wired
Server: Manchester, NH
Download: 6.16 Mbps    <--  WOOT, that's what I'm used to!!
Upload: 0.99 Mbps
Ping: 50 ms

Test Date: Feb 25, 2012 9:46:17 am
Connection Type: Wired
Server: Manchester, NH
Download: 4.52 Mbps   <--  just a few minutes later, WTH?? 
Upload: 0.95 Mbps
Ping: 59 ms

Test Date: Feb 25, 2012 3:14:09 pm
Connection Type: Wired
Server: Manchester, NH
Download: 1.08 Mbps   <-- later that day
Upload: 0.90 Mbps
Ping: 63 ms

 

EDIT* Will get addition speed tests tonight as things slow down even further. Not sure where my previous data went from the weekend. 8-(

[Anthony_VZ · Accepted solution]

I am sorry to hear about your internet slowdown. I have sent you a private message to get more information.,

[Erin322]

I too have the same problem yet my speed does not even want to peak above1.14 ever and don't even ask about the upload speed that's a joke. Can't use two devices at once because it slows down to dial up speed. No wait that would be faster. I know that there are some factors verizon has no control over that effect your speed, such as bad wiring or weather. I am almost 100% sure that those things are not slowing my speed down. I can't be sure though because I seem to get the run around every time I use the Verizon.net site. Example, I was directed to a download from verizon designed to help with the speed and maybe answer some questions i had but it incompatible with Mac. If you are not using a Mac device then you might want to check that out. I was hopeing your question had been answered so i might have a clue as to what i need to do, besides drop verizion. I have gone past being frustrated. Really don't know what to do now because if I go back to the Verizon web site the info that is provided has done ditily squat for me. Also, If its not a page of info I already know then they send you to a verizon shopping page. Are they serious?! Why would I want to give verizon any more of my money epically when I am not receiving the service quality that I am paying for? Apologize for the rant just very disappointed with my Verizon internet experience so far.

[KH-OrnEsh1]

Erin32,

Have you tried the troubleshooter?  

You can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

[Youkai]

Thank you very much for your help! 

Problem has been resolved. 

For anyone who's curious, the problem was a very overloaded/congested switch at the CO. 

Once the Enginner looked he immediately saw the problem and moved me to a much less congested switch. Service was down for a few hours but when it came back up things looked excellent.  

Also had a field tech come out to verify everything from outside pole to modem was in tip-top shape. He was nice enough to wire up a dedicated jack for me while he was here too! 

Took just a few days to get everything sorted (would have been sooner but the service call was scheduled for this morning) and through the whole process I received numerous calls along the way from each person at Verizon who was involved. They were all very nice, polite, and informative. 

So thanks to Anthony here on the forums.

Thanks to Jim who I guess "owned" the incident through to completion. 

Thanks to Jeff, the Engineer who relocated me to a better switch.

Thanks to the Service Tech who was at my house today (I wasn't here, don't know his name), I was told he was a super-nice guy!