I received a bill from the above company for $202.74. It is for a wire cut. I agree that I did cut the wire, but I am not sure that this company is legitimate. I called your billing group and they never heard of these people. The company sent me a copy of their bill (which I never received in the mail) to my e-mail address, and said that they would take $175.00 for the charge if I gave them my checking account information over the phone. Is this company legitimate? Is this indeed a legitimate Verizon bill? Claim Number is {edited for privacy}.
Hi JGM,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
