COMPLETELY DISATISFIED WITH THE WAY THEY HAVE TREATED ME

[Desiboys]

This is a very urgent complain regarding the verizon service I have been getting.

I have placed an order with verizon internet service for high speed internet with the charge of $39.99 per month with no annual contract on Wednesday (01/04/2012)on the very next day that is Thursday I received one package from verizon and when I called verizon tech support I had been informed that my order had been placed on hold due to credit verification issue.

I cleared that issue then I have received a call from verizon to install my internet service. Agent came on Wednesday 01/11/2012 and he installed our high speed internet service.

On the very next day that is on 01/12/2012 I received another package from Verizon. I again called to verizon tech support talked with sales department and informed him that my service has already installed so what am I going to do with this another set of modem and all.

he said to me that sometimes it happens that system by mistake send equipment set twice. I said OK. He said to me that he is going to send me a box so that i can send another set of equipment back to you guys.

Now TODAY I GOT A MAIL FROM VERIZON SAYING THAT I HAVE SOME VERIZON DOUBLE PLAY order. WHAT IS THAT?  in fact monthly charge is $49.99 for 12 months.

Now From my scenario can you really come to know what am I supposed to do? I mean I have been miss guided every time I call verizon.

I do not want to continue with verizon service at all if I will not get any solution for the problems I am having currently

Moreover today when I called to sales department and I was explaining him everything HE HUNG UP MY CALL.

HOW COULD HE????

IS THIS YOUR CUSTOMER SERVICE?????

UNSATISFIED

I am hoping that some responsible and senior person will call me.

[KH-OrnEsh1]

Desiboys,

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.