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Service & Device help
01-16-2011 10:54 PM
01-17-2011 08:33 AM
Every 20 or so minutes, the internet light on the modem disappears so I get disconnected from the internet. It happens over and over again. I had technicians come and they told me to lower my speed to 768 kbps to 1 mbps which I did but the problem is still there.
01-17-2011 03:06 PM - edited 01-17-2011 03:06 PM
01-18-2011 06:55 AM
I had a 327W for several years. When I started to have trouble, Verizon sent a tech out to check on the line.
As part of the line check, the tech tested the 327W. He declared it fried.
Verizon did not offer me a free replacement, but allowed me to sign up for a plan that costs an additional $2.75 (approx) per month. In connection with that plan, they sent me a new 7500 to replace the 327W. To me, this is like buying the thing on installments. In about 24 months, I will have paid for the 7500. By then, I'll be ready to replace it again.
Initially, they were going to to have me ship the 327W back to them, which was OK with me. Eventually, they told me to forget shipping it, and just dispose of it.
As part of this whole episode, my line speed got improved to what I had been paying for all along.
Your mileage may vary.
01-19-2011 06:38 PM - edited 01-19-2011 06:39 PM
01-23-2011 07:23 PM - edited 01-23-2011 07:25 PM
01-23-2011 09:08 PM
there's no static and humming. i don't have another modem to test. the modem has been working better lately, i've been able to use the internet w/o disconnections for more than 4 hours. when i had the 1.5 to 3 mbps plan, i was getting below 2 mbps so that's why i was recommended to lower my plan.
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