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Can not activate new DSL account
chilly1
Newbie
‎01-16-2011 12:06 PM

Where can I get a new password for the internet. Have spent 4 hrs with oversea support with no result. They sent me a new modem figuring that would work. The activation software said there is an account for my phone line and asks for a password I do not have and then shuts off the internet. This has been going on for four days and am total;ly frustrated and wondering if its all worth it. Please help.

Bill

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Re: Can not activate new DSL account
dslr595148
Community Leader
Community Leader
‎01-16-2011 12:10 PM

I am not sure, but please try something.

Try to go to http://activatemydsl.verizon.net/

Then if you can access that site, follow the directions.

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Re: Can not activate new DSL account
chilly1
Newbie
‎01-16-2011 01:02 PM

In the Gateway it shows not ready. wireless connected dsl connected. Try to connect and idoes not recognise password and username for ISP.

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Re: Can not activate new DSL account
dslr595148
Community Leader
Community Leader
‎01-17-2011 10:42 AM

What is the brand and model of this device ( gateway ) ?

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