Can surf web but can't access any of my games, please help!

[divine]

please help...i seem to be able to surf the web and whatnot, but all my games are not able to pick up the connection. i cant seem to figure out the problem. i tried resetting the router but it still doesnt work. and ive looked for a reset button on the verizon settings page but...cant find it. yeah, thats all i can tell you as of now, if you have any idea what could be the problem please tell me =[

[dslr595148]

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

#3 What software firewall is on your computer?

#4 Is/are these games for any game console (X-box, PlayStation, Wii) ?

b) If so, do you have only one game console or at least two?

[divine]

2) standard delivered verizon router model 7500

3) currently -- trial version of norton anti-virus

4) yes, the games don't work on either my computer or on my 360.

b) 2 games consoles if you count a laptop.

for some reason every game i try to play does not connect to its server whatsoever. thanks

[dslr595148]

#1 I am not sure.

In your router go to Firewall Settings or to Security

This will depend on what the screens of the 7500 look likes.

http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WRv2/MI-424-WRv2index.htm

http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WR/MI-424-WRindex.htm

Then in your router, go to general. As shown in one of the sample screen shots of the two guides listed above.

What is that firewall set to?

#2 If your Norton software includes a firewall, please make sure that the firewall in XP/Vista is turned off.

a) Is your Norton the 2007 version?

If not the 2007 version, does it look like the guide at

http://www.portforward.com/english/softwarefw/NortonInternetSecurity2007/NortonInternetSecurity2007index.htm

?

#3 What game (or games) are you talking about?

[divine]

http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WRv2/MI-424-WRv2index.htm

http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WR/MI-424-WRindex.htm

those two links lead me to a list of games O.o

firewall set to medium. 

#2 would be related to my comp only, but ill try that.

have norton 2006....will update asap 

games: cod4 for the 360. couple mmorpgs for pc (kal online, scions of fate, atlantica online, cabal online) none of the games work. im going to try turning off windows firewall, and if it works for the comp. then i guess i have to turn the firewall on the router to custom i think, and maybe itll work! thanks a lot dslr. will get back with the results.

[divine]

so it worked O.o just had to change the firewall on the router. thnx a lot dslr, again. =] gonna go learn port forwading now.

[dslr595148 · Accepted solution]

You are welcome. 🙂

Mark as solved.