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The following is what I sent to Verizon customer service.Can anyone help me get that through to the concerned office or tech?
I moved to ({edited for privacy}) in 1997.
{edited for privacy}
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I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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The next time you attempt to order service, have a ticket put in to engineering to have them fix the pre-qualification database if that really is the issue. If it's not the issue, from that point I would ask if there are any additional slots available in your area. If you're on a remote DSLAM rather than coming out of the Central Office where they have racks of DSLAMs, it could be possible all of the ports are filled and Verizon can't add more lines to the gear without installing more or waiting for a cancelation to take place.