Okay...here's the update.
I actually received a call from Verizon yesterday asking about the speed increase, which was supposed to have taken effect. After describing the situation and mentioning the ADSL2+, the agent said that our current line couldn't handle any more speed than we currently had, and therefore provisioned a new line for us. This would allow us to go up to the next tier of speed (4-7Mbps), which -- you were correct -- we simply could not have done with our original line.
However, because of the new line, apparently our Actiontec modem/router wouldn't be able to take advantage of the speed increase, so they sent us a new one today (I forget what kind it is -- it's Verizon branded -- and I'm too lazy to get up and go check it at the moment).
In the end, everything is working great. We're getting download speeds between 5 and 6 Mbps, which is a world of difference from what we started out with when I originally posted this. I was ready to move onto the next steps you that you had listed in your last posting, but am thankful I didn't end up having to.
Thanks again for all the help! I really appreciate the effort -- and I also learned quite a bit in the process.
Glad to hear everything is solved, and congrats on the speed upgrade 🙂
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