And it's becoming worse and worse. I don't understand and Verizon has escalated my problem - BUT NO ONE HAS CALLED ME BACK. It's been over two weeks. I've restarted, reset, rebooted, screen shared with tech support. They even sent me a new modem. Both modems behave the same way. I know it's an outside line issue. It has to be. This started after a bad storm. They won't listen though. Tonight - I ordered Comcast Internet. They are coming to install on Thursday. If Verizon can't fix by then they are done in my book!
Be prepared to be moving on to comcast then, I've had the same issue for 3 months now, 3 techs, 20+ hours of phone calls, multiple no call backs and been hung up on a few times, even here my topic gets locked and no help is provided Verizon doesn't seem to be willing to fix actualy problems with their service so by all means switch to a company who will
Start a new topic or ask questions in the open forum.
