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Constant intermittent dsl outages
Ekross
Enthusiast - Level 2
‎01-17-2012 05:58 AM

I have just about had it.  I have to hurry cause my dsl will probably go out again.  It has cut out about 5 times since 6am this am.

Attached is a log that was done earlier.  the time is 1 hour behind. I'm going nuts.  Support is useless.  I spent 2 hrs last week and got no where.

Jan 17 07:35:12user.errsyslog:Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:33:10user.errsyslog:Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:32:56daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:32:56daemon.infodnsmasq[315]:DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:29:01daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 07:29:01daemon.infodnsmasq[315]:DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0
Jan 17 07:29:01user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 07:25:23daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 07:25:23daemon.infodnsmasq[315]:DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0
Jan 17 07:22:14user.errsyslog:Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:22:13user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 07:18:58user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 07:18:11daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:18:11daemon.infodnsmasq[315]:DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:06:52daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:06:52daemon.infodnsmasq[315]:DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:05:35user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 07:03:21daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:03:21daemon.infodnsmasq[315]:DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:53:53user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 06:53:12user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 06:52:51daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 06:52:51daemon.infodnsmasq[315]:DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:50:39user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 06:48:31daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 06:48:31daemon.infodnsmasq[315]:DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:38:20user.errsyslog:Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:36:14user.errsyslog:Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:36:13user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 06:32:17user.errsyslog:Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:32:17user.errsyslog:WSTLIB_HTTP: protocol error
Jan 17 06:31:15daemon.infodnsmasq[315]:DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 06:31:15daemon.infodnsmasq[315]:DHCPINFORM(br0) 192.168.1.46 e0:b9:a
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Re: Constant intermittent dsl outages
dslr595148
Community Leader
Community Leader
‎01-17-2012 12:46 PM

#1 In the logs, I saw the term Asus.

What is the brand and model of that device?

#2 What is the brand and model of your router?

#3 What is the brand and model of the device that, you are showing part of the logs from?

#4 What is the brand and model of your modem?

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Re: Constant intermittent dsl outages
Ekross
Enthusiast - Level 2
‎01-17-2012 01:41 PM

Asus Laptop Model G73S

My modem/router provided by Verizon is the westell 7500

The log came from Verizon Gateway.  Inputing my IP, it comes up.  It's a great way to monitor.

Here is a more up to date log:

Jan 17 15:21:09

daemon.info

dnsmasq[315]:

DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus

Jan 17 15:21:09

daemon.info

dnsmasq[315]:

DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0

Jan 17 15:19:46

daemon.notice

pppd[3325]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:96.233.2.189 ipremote:10.9.67.1 ppplogname:root orig_uid:0 connect_time:380128633 bytes_sent:26847179 bytes_rcvd:103511093 usepeerdns:1 dns1:71.243.0.12 dns2:71.250.0.12

Jan 17 15:19:46

daemon.warn

pppd[3325]:

pppd[3325] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit

Jan 17 15:19:46

daemon.notice

pppd[3325]:

PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF

Jan 17 15:19:46

daemon.notice

pppd[3325]:

Westell phase_hook PHASE=PHASE_HOLDOFF(11)

Jan 17 15:19:46

daemon.notice

pppd[3325]:

Westell Random Holdoff returning 449 seconds

Jan 17 15:19:46

daemon.warn

pppd[3325]:

Leaving destroy_pppoesessionfile

Jan 17 15:19:46

daemon.err

pppd[3325]:

Unlinking PPPoE session file:/WFIO/ppp-config0

Jan 17 15:19:46

daemon.warn

pppd[3325]:

Enter destroy_pppoesessionfile

Jan 17 15:19:46

daemon.err

pppd[3325]:

Unable to complete PPPoE Discovery

Jan 17 15:19:46

daemon.warn

pppd[3325]:

Timeout waiting for PADO packets

Jan 17 15:19:46

daemon.warn

pppd[3325]:

waitForPADO: timed out

Jan 17 15:19:36

daemon.warn

pppd[3325]:

waitForPADO: timed out

Jan 17 15:19:31

daemon.warn

pppd[3325]:

waitForPADO: timed out

Jan 17 15:19:26

daemon.notice

pppd[3325]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:96.233.2.189 ipremote:10.9.67.1 ppplogname:root orig_uid:0 connect_time:380128633 bytes_sent:26847179 bytes_rcvd:103511093 usepeerdns:1 dns1:71.243.0.12 dns2:71.250.0.12

Jan 17 15:19:26

daemon.notice

pppd[3325]:

PPPD Exit Status changed EXIT_USER_REQUEST->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN

Spoiler
 
 
I have more-My connection has had many many outages today. It's really annoying.
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Re: Constant intermittent dsl outages
dslr595148
Community Leader
Community Leader
‎01-18-2012 04:52 PM

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: Otherwise: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

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Re: Constant intermittent dsl outages
Ekross
Enthusiast - Level 2
‎01-19-2012 06:12 AM

Transceiver stats: 

Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data PathFAST
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)3358839
Margin (dB)17.99.9
Line Attenuation (dB)29.09.8
Transmit Power (dBm)8.912.4

Internet up

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-0-0-0.er2.iad10.us.above.net (64.125.26.234) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 1 ms 2 ms 2 ms
6 P12-0-0.BSTNMA-LCR-06.verizon-gni.net (130.81.29.175) 18 ms 16 ms 16 ms
7 P9-0.BSTNMA-LWRNMACA-ERXG02.verizon-gni.net (130.81.33.175) 21 ms 18 ms 20 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)

I hope this is what you need.  I could not find troubleshooting for the westell.  The only thing I found was finding if an firmware update is available.  Cant find that either.

Thank you so much for your follow up.

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Re: Constant intermittent dsl outages
dslr595148
Community Leader
Community Leader
‎01-20-2012 08:54 AM

Ok.

Did you try connecting your modem to the NID?

Points to http://www.dslreports.com/faq/1317

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