After talking to Customer Service and Tech Support, both twice I have no where else to turn to but here.
I have been trying to upgrade my Internet Speed to what it was a year ago.
Currently I am on the 1.5M-3M Tier but Tech Support said my line can support 7.5M.
Customer Service said both times they could not change it under my account.
Can anyone help me?
See below for Router Stats.
Broadband Parameter Status
| VPI: | 0 |
| VCI: | 35 |
| Broadband Mode Setting: | ADSL |
| Broadband Negotiated Mode: | G.DMT |
| Connection Status: | CONNECTED |
| Downstream Speed: | 3360 Kbps |
| Upstream Speed: | 768 Kbps |
| Retrains: | 0 |
| Retrain Timer: | 0 Days, 0H:32M:53S |
| ATM QoS class: | UBR |
| Near End CRC Errors Interleave: | 0 |
| Near End CRC Errors Fastpath : | N/A |
| Far End CRC Errors Interleave : | 0 |
| Far End CRC Errors Fastpath : | N/A |
| 30 Minute Near End CRC Interleave : | 0 |
| 30 Minute Near End CRC Fastpath : | N/A |
| 30 Minute Far End CRC Interleave : | 0 |
| 30 Minute Far End CRC Fastpath : | N/A |
| Near End RS FEC Interleave : | 0 |
| Near End RS FEC Fastpath : | N/A |
| Far End RS FEC Interleave : | 0 |
| Far End RS FEC Fastpath : | N/A |
| 30 Minute Near End FEC Interleave : | 0 |
| 30 Minute Near End FEC Fastpath : | N/A |
| 30 Minute Far End FEC Interleave : | 0 |
| 30 Minute Far End FEC Fastpath : | N/A |
| 30 Minute Discarded Packets Downstream : | 0 |
| 30 Minute Discarded Packets Upstream : | 0 |
| SNR Downstream : | 19 dB |
| SNR Upstream : | 10 dB |
| Attenuation Downstream : | 40 dB |
| Attenuation Upstream : | 30 dB |
| Power Downstream | 11.1 dBm |
| Power Upstream | 11.9 dBm |
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
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Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
