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10-11-2013 07:52 AM
I spent over an hour on the phone with someone I could barely understand, explaining that I have to reset my D-Link 2750B Modem several times a day. My Internet connection just stops working, and the unit must be powered off and then back on. The Internet connection might work for 4 hours, it might work for 6 hours, maybe only 2. It invariably stops working when I am in the middle of something important. I answered all of her questions, and she ended up telling me that she would escalate the problem, and her supervisor would call me within 1 hour. That was 10 days ago, and I am still waiting. Verizon accomplished their goal of getting rid of me, because there is no way in hell that I am going to spend another hour and a half on the phone working with some clueless person, only to be ignored again. I will purchase a functional modem from someone other than Verizon, and resolve the problem myself. I just wanted to provide another example of how absolutely horrible your customer service is. Thanks for nothing.
10-11-2013 08:27 AM
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
10-18-2013 09:21 AM
We haven't heard from you after multiple requests for more info on your Private Support Case. As such we are closing said case. If you have any further concerns or questions about your Verizon Service please feel free to make a new post and we will be happy to assist with the internet.