DSL and Phone service - 1 or the other but not both at same time
WSW1
Enthusiast - Level 1

Had ADSL line with Apple Express Wireless Router plugged into Westell Modem (wireless feature turned off). Worked great. Verizon added phone service, NOW only phone works when directly plugged in or DSL works by itself, but not both at once.

HELP, phone support said it was the surge protector.

Re: DSL and Phone service - 1 or the other but not both at same time
smith6612
Community Leader
Community Leader

Stupid question, but do all devices connected to your phone line (excluding the modem) have a DSL filter on them? Without a filter you're going to cause the DSL to drop every time. If it doesn't drop, it'll make for an unpleasantly noisy call.

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