High Speed Internet (DSL) and Dial-Up

[#1]

Hello. I'm not sure whether I should be embarassed or not, but weeks ago I read your instructions closely, did not understand what I needed to do, and gave up. Now I've read the instructions again, tried to understand it, but it's beyond me. I just don't understand what I am being asked to do. 

I put my new DSL modem in bridge mode following Verizon's instructions. I sent a screen capture of the state of my Dlink modem. Still, repeatedly, my connectivity drops out. I waste more time this way, waiting until connectivity returns.

Do you mind telling me, who are you? Are you a Verizon technician? 

paulb

brooklyn

[#2]

As far as I'm aware dslr is a normal Verizon user as I am. We're users who like to dig into weird/strange issues and try to solve problems for others.

So to recap: We're looking for the modem's Transceiver/Line Statistics. DSLR outlined how to get them, but essentially, the fastest way to obtain them if you have set up the modem in non-bridged mode and you know the username and password it uses would be to use this link on the 6100G : http://192.168.1.1/htmlV/transtat.asp . If that fails to work, just visit http://192.168.1.1/ and choose System Monitoring from the top navigation, choose Advanced Monitors from the left hand side, and finally, choose Transceiver Statistics. Simply copy and paste the information provided on that page.

If your modem is bridged with "Private LAN" disabled, we can still get the statistics, however there is an extra step needed. Your PC will need to be assigned a Static IP to access the modem.  Setting a Static IP temporarily is easy, and some good information to fill in would be the following:

IP Address: 192.168.1.200

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1 (not required in this case, but good to fill it in)

DNS servers: No need for these as PC will not be able to connect if modem is bridged for PPPoE anyways. If you want you can fill in 192.168.1.1 but there's no point.

Setting a Static IP differs per operating system, but in Windows you can set a Static IP by opening up the Internet Protocol settings for your Network Adapter, and changing the IP address configuration setting from Automatic to Manual and filling in the info above should do it. For Macs, it should be a simple matter of visiting the Advanced setting for your Ethernet adapter and visiting the DHCP Tab (I think) and changing the appropriate options. When you're all done getting the statistics, set your PC back to Automatic/DHCP mode so it is able to connect again to your router.

I would suggest also checking D-Link's Support website at this point for Firmware Upgrades. Sometimes the firmware on the devices router manufacturers send out have weird bugs that kill PPPoE sessions that are resolved in subsequent releases. There's also another thing you can try and that would be lowering the MTU on your router, with the modem bridged from 1492 to a lower value such as 1454 which may also help with the issue