Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 1
Registered: ‎08-19-2011
0 Kudos

DSL connection keeps dropping randomly (PPP Down)

Hi, my family has been using the Verizon DSL service for a few years now, and over the course of this time we've had random intervals of connectivity issues.  It lasts from anywhere from like a few minutes to hours or even days at a time, with little warning as to why.  For example, it dropped and reconnected as I was typing this message <.<  As I am going to college, it usually isn't a big issue to me since I'm not home most of the year, but I've finally gotten fed up with this issue and am desperate for any insight into this issue.  A typical scenario involves the connection dropping, reconnecting after a random period of time, and then dropping again not even a few minutes later only to repeat the cycle for some unknown amount of time.  It's so irritating because it makes it nearly impossible to get anything done.

 

I'm using a Westell Versalink 327w by the way.

 

I've tried power cycling everything, I've tried rebooting the router, I've checked the ethernet cables, I've tried changing wireless channels, I made sure the connection is set to Always On with the correct username and password to auto reconnect, but nothing seems to make any difference.  I've tried calling Verizon support about the issue, but they haven't managed to convince me that they even know what a router is, let alone anything about DSL connections.

 

Whenever it happens, the IP Address on the router home page reads as PPP Down and the DSL Link & Internet Status read Not Connected.  I've posted a copy of the system log below so you can see what happens (and yes, I feel I've adequately named my connection for what it is).

 

 

http://paste2.org/p/1596605

Platinum Contributor I
Posts: 6,399
Registered: ‎12-15-2010
0 Kudos

Re: DSL connection keeps dropping randomly (PPP Down)

lol @ modem Profile connection name.

 

Your transceiver statistics from what I can see immediately at sync of the connection has some pretty bad statistics. Your margins are low, attenuation is all over the place, and the speed is everywhere. Definitely signs of a line trouble, since the connection should be handing a lot better than that.

 

If you have Voice Service with Verizon, do you notice static or other noises on the line during the time the modem disconnects? Does the same noise, if it is present, occur even when the modem is powered off? The noises I'm talking about include 60Hz humming, static, buzzing, crackling and popping.

 

In addition, if you have access to your NID, does the modem drop out as often, and do the Transceiver Statistics look a lot better? If you can connect the modem to the NID and provide your Transceiver Statistics, that would be much appreciated. If you've discovered noise on the line, is the noise also present out at the NID, especially with the DSL modem connected to the NID at the same time?

 

If you need help as to what a NID is, check this page out: http://www.dslreports.com/faq/1317 . It is often located near your electrical panel/electrical service enterance. If it isn't found there, it might be located on an extension pole somewhere on your property at a height where you can reach it. It is pretty much the joining point between your home's wiring and the copper drop from Verizon.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411