Sorry to hear about the service troubles you had. Now that 3 days have passed are you still having troubles? Please reply back if so that way we can assist further.
Anthony_VZ
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My laptop has not been able to connect to the internet since 8/19. Has the Windows Update from this past Saturday night/early Sunday morning created a conflict (possibly related to firewalls)? My modem/router is working properly & the laptop successfully connects wirelessly to the router; but it cannot get to the internet. However, my iPhone is able to access the internet using this same wireless router.
I really can't say what the windows update included and what impact it had on your wireless. I can say I have not heard of others with this problem and my own personal computer is still connecting wirelessly after the most recent update. We know the router does have internet service because your iPhone is able to access it, so its not a Verizon issue. Best I can advise would be to delete the wireless connection profile for your house and reset it up fresh.
Anthony_VZ
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