High Speed Internet (DSL) and Dial-Up

[#1]

Our connection speeds are dismal. They are supposed to be 3360 down and 704 up. We don't get anything near that the majority of the time. Multiple calls to tech support have been no help. They even sent a tech out who said that the speeds are fine. They are not. We are lucky if we can't even get half the 3360. It's usually in the 300-600 range. the last time I was on with tech support I was getting a speed of 1100 (unusual) and this guy says that's okay. No it is not since the agreement states that 1500 is considered the lowest acceptable speed. They claim it is the computer but i know for a fact that it isn't the problem since I connected both computers we have to other DSL and cable connections and they handled the speeds fine. The router/modem is a Westell 327w. I ran a traceroute to Verizon and it seems that the problem happens after the signal leaves the premises. I'm getting from 33-126ms latency. I have posted a screenshot here http://cybernianyc.com/bernie/tracert.html How can I get this problem resolved? While on a call to the business tech for a client I decided to ask the tech guy about my problem and he suggested that it was at the central office and I should have them do , I think a switch test? at the office which the tech guys have refused to do saying that wasn't the problem. This has been going on for months. Thanks, bernie

[#2]

#1 Post the modem stats from the modem.

They may be at System Monitoring -> Advanced Status -> Transciever Stats.

#2 If this router supports UPnP, turn off UPnP in the router.

#3 Does this router support Wireless?

[#3]

Transceiver Revision:

7.2.3.0   Vendor ID Code: 4  

Line Mode: G.DMT Mode  

Data Path: Interleaved    

Transceiver Information

Downstream Path Upstream Path DSL Speed (Kbits/Sec) 3360 736

Margin (dB) 12.0 9.0

Line Attenuation (dB) 31.0 21.0

Transmit Power (dBm) 18.6 11.9

Yes the router supports wireless.

UPnP is turned off

Thanks,

Bernie

[#4]

Since this is a wireless router..

#1 Is Wireless in the router turned on?

#2 If so, what level of Wireless Security is the router set to?

[#5]

wireless is turned on and it is WEP. One computer is wired.

[#6]

#1 I have an idea of how to test your speeds again, for testing...

a) Do the speed test on one computer connected to the router by wire, at a time.

This means, all other computers must be turned off and physically disconnected from the network. You can turn them back on and reconnect them, latter one when done with testing.

b) Go into the router and turn off Wireless. You can turn it back on, latter on when done with testing.

c) Retest the speed on that computer.

--

You may find out, that certain computers get higher speed that others.

OR you may find out that all of the computers when connected to the router, one at a time, get the same speed.

#2 Please report back the results, of what ever you find...

[#7]

HI sorry for the delay in responding.

The speeds are still the same, lousy. I actually got a speed of 1298 yesterday but that soon faded back into the 400-500 range. I took both laptops to my friend's place and used them via the wireless network there. It's the same speed package as we have at home. Guess what? I was getting of around 2700+ down and almost 700 up on both machines and that was using wireless.

[#8]

Here is what all of the stuff, for modem status mean..

Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

The higher the number, the more power is required to transmit. This number will vary based on the other numbers.

--

I have to wonder, your issue has something to deal with Wireless Security.

#1 At your friend's place, was there any wireless security set?

b) If so, what was it set to?

#2 At your home/workplace: did you turn off Wireless in the router, like I told you to - for testing reasons?

[#9]

I turned off wireless in the router.   Disabled anti-virus, and firewall on computer.  I disabled all security in the modem/router.   I was a hacker's dream.  At my friend's place, security-wise, WEP, same as mine. In fact, at home I booted up in safe mode w/networking at one point just to see if  that made any difference.

Thanks for the numbers about the signal. I do have a question about "power required to transmit." What exactly do you mean by that?

Thanks again

[#10]

---

cybernia wrote:

Thanks for the numbers about the signal. I do have a question about "power required to transmit." What exactly do you mean by that?

---

Simply said, it just shows how much power the modem/the DSLAM have to use in order to connect and maintain a good connection. It can vary based on line quality, the line speed, and the line modes.