Downloading video's/podcast have gotten slower
Craigsta1
Newbie

Hello there,

Over this past month I notice when I watch youtube or download a podcast, It takes long to download or upload. Or sometimes the video will stop downloading and I would have to refresh.  When I watch a movie it lags more now than a couple of months ago.  I have cleared temporary filies/ cookies,  made sure everything is updated, and restarted modem by unplugging it and plugging it again, but still nothing. 

We did have strong winds here in Socal about a month ago too.  Any help please... Thanks.

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Re: Downloading video's/podcast have gotten slower
dslr595148
Community Leader
Community Leader

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from you modem?

If you don't know how to get the Transceiver Statistics from your modem:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router: What is the brand and model of it?

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Re: Downloading video's/podcast have gotten slower
Craigsta1
Newbie

1. news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 26 ms 0 ms 16 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 78 ms 3 ms 1 ms
3 xe-3-3-0.er2.iad10.us.above.net (209.66.64.193) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 0 ms 1 ms 0 ms
6 P13-0.LSANCA-LCR-07.verizon-gni.net (130.81.29.141) 110 ms 99 ms 72 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
2 208.174.49.145 (208.174.49.145) 22 ms 0 ms 0 ms
3 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 8 ms 7 ms
4 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 104 ms 88 ms 89 ms
5 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 87 ms 87 ms 88 ms
6 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 87 ms 87 ms 87 ms
7 0.ae2.XT2.NYC4.ALTER.NET (152.63.3.117) 82 ms 82 ms 82 ms
8 0.so-5-1-2.NY325-BB-RTR2.ALTER.NET (152.63.10.30) 88 ms 0.xe-5-1-0.NY5030-BB-RTR2.verizon-gni.NET (152.63.4.70) 101 ms 94 ms
9 P13-0.LSANCA-LCR-08.verizon-gni.net (130.81.29.143) 157 ms 146 ms 157 ms
11 * * *
12 * * *
13 * * *
Max number of unresponsive hops reached (firewall or filter?)

Ok so I erased #7 and # 10 cuz it contained ip address. 

I don't know where to get  the Transceiver statistics, so here is my info on the modem.

Westell Wirespeed Dual connect modem(i think its a Westell 2200 but not sure).  Model # B90-210015-04

Its a wired connection and i am running windows xp if that helps.  Thanks again.  If you need more info, let me know...

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Re: Downloading video's/podcast have gotten slower
dslr595148
Community Leader
Community Leader

Sad to say, you modem does NOT....

#1 Support telnet/SSH.

#2 OR support SNMP.

#3 OR support FTP.

Which is addressed on http://www.dslreports.com/faq/11098

Which in turn points to http://adslm.dohrenburg.net/linux/linux.php

It also has no web based UI. 😞

-- Pre setup directions, regardless of what other equipment you have. This assumes that you have a Windows Computer.

#1 Go to http://www.dslreports.com/faq/7553

#2 Download the tool that is addressed in that FAQ. Do not install it at this time.

#3 Make sure that you know how to setup a Static IP on your computer.

a) At http://portforward.com/networking/staticip.htm there is some guides.

b) If your computer has at least two NICs, be sure to which NIC is which.


-- End pre setup - regardless of what other equipment you have. For a Windows Computer.

#4 If you have a RJ-45 WAN port router, most likey has a built in switch in it.

#5 If you have a hub/switch that is not part of a router, this what you do - Otherwise, skip down to (what to do without a hub/switch - not part of a router).

#6 Make that hub/switch is only connected to a power supply at this stage.

#7 Disconnect the wire from the Westell at the your RJ-45 WAN port router end.

#8 That wire, if I understand things correctly, goes to the port next to the uplink port of that hub/switch

#9 Connect another wire from the your RJ-45 WAN port router's WAN/Internet/To Modem port.

#10 The other end of the wire that is connected to the your RJ-45 WAN port router's WAN/Internet/To Modem port, connects to any other port the hub/switch but not the uplink port or the port in use by the modem.

#11 Make sure your computer(s) behind the your RJ-45 WAN port router router can still access the net.

#12 One of the reasons that I said that in step 11, is because maybe I made a mistake in step 8 - it is not the port next to the uplink port, it is the uplink port.

 -- End pre setup, if you have a hub/switch that is not part of a router.

#13 Disconnect your computer from behind the your RJ-45 WAN port router router.

#14 Setup a Static with these settings for that wired NIC.

IP Address: 192.168.1.1
Subnet Mask: 255.255.255.0

#15 As addressed in http://www.dslreports.com/faq/7267


For security precautions, unbind File and Print Sharing and the Client for Microsoft Networks from the second NIC.


#16 If you don't have at least two NICs, well disable that for that NIC.


#17 Connect that wired NIC to any other port of the hub/switch but not the uplink port, port next to the uplink port OR the port in use by the your RJ-45 WAN port router's WAN/Intenet/ To Modem Port.

#18 Now Install the tool that is addressed in the first FAQ that I pointed you to in this post of mine.

#19


Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.

#20 In the tool go to DSL tab.

#21 If your computer has two NICs, please post the info from there.

#22 If your computer only has one NIC:

a) Copy down the info from there.

b) Disconnect the computer from behind the hub/switch that is between the Westell modem and the your RJ-45 WAN port router router.

c) Connect the computer to one of the your RJ-45 WAN port router's LAN ports.

d) Change the NIC to use DHCP.

e) Then post the info that you got from there....

---- End directions if you have a hub/switch that is not part of a router.

If you don't have a hub/switch that is not part of a router, consider buying one. A cheapo 4-port hub/switch will do.

What to do without a hub/switch - not part of a router and assuming that you don't want to buy one. Smiley Wink

#6 Disconnect the wire from the Westell at the your RJ-45 WAN port router end.

#7 Disconnect your computer from behind the your RJ-45 WAN port router router.

#8 Setup a Static with these settings for your computer's wired NIC.


IP Address: 192.168.1.1

Subnet Mask: 255.255.255.0

#9 Connect your computer using the wire that you disconnected from the Westell.

#10 Now Install the tool that is addressed in the first FAQ that I pointed you to in this post of mine.

#11


Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.

#12 In the tool go to DSL tab.

#13

a) Copy down the info from there.

b) Disconnect the computer from the Westell modem.

c) Connect the RJ-45 WAN port router to the Westell modem.

d) Connect the computer to one of the your RJ-45 WAN port router's LAN ports.

e) Change that NIC to use DHCP.

f) Then post the info that you got from there....

^^^

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Re: Downloading video's/podcast have gotten slower
Craigsta1
Newbie

The link to the Westell Diagnostic Utility no longer works. It's giving a 404 error page. 

Should I continue with the other stuff you mention?

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Re: Downloading video's/podcast have gotten slower
dslr595148
Community Leader
Community Leader

@Craigsta1 wrote:

The link to the Westell Diagnostic Utility no longer works. It's giving a 404 error page. 


I see what you mean.

#1 I went to Westell.com -> Support.

#2 I clicked on Expand all

#3 I clicked on B90-210010-04

#4 There they have a Diagnostic Utility.

I wonder if that Diagnostic Utility is the same Diagnostic Utility as this Westell DGN Icon (aka Westell Modem Browser).

--

Sad to say, you must get that Westell Modem Browser to get the stats from your modem.

Unless that is...

#1 You have a Unix/Linux OR even a Mac machine around.

#2 And you can get the Unix/Linux OR Mac machine to get the status using the Unix/Linux, Mac way..

--

Another option is to get another DSL modem, but this time with a web based UI (http / https).

If you get another DSL modem: You can not have both DSL modems turned on and connected to the same phone line at the same time.

And after you get it, it would help to know what the brand and model of it is. So, we can help...

a) Get the Transceiver Statistics from this modem.

b) And set it up to go online.

--

Where set it up to go online, I mean..

#1 "bridge mode" - not handling the public IP.

OR

#2 handling the public IP - DHCP PPPoE, Pure DHCP (not DHCP PPPoE), Pure Static IP (not Static PPPoE. This is only offered as far as I know on business class).

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