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Contributor
MEEfO
Posts: 3
Registered: ‎06-26-2011
0 Kudos
Accepted Solution

Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

I just purchased the 1.1 - 3.0Mbps hi-speed DSL package.

 

Verizon speed test shows .17Mbps down and .536Mbps up. This is obviously curious for two reasons: 1) the incredibly slow down speed, and 2) the down speed being slower than the up speed. 

 

Curiously, speedtest.net shows different results:

 

2.45Mbps down, .55Mbps up

 

What could this mean? Transceiver data follows.

 

 

Transceiver Revision 3.3.6.10.0.1

Vendor ID Code 4D54

Line Mode ADSL_G.dmt

Data Path FAST  


DSL Speed (Kbits/Sec)

Down Stream Path 3360

Up Stream Path 864

 

Margin (dB)

Down Stream Path 27.1

Up Stream Path 16.0


Line Attenuation (dB)

Down Stream Path 20.1

Up Stream Path 8.0


Transmit Power (dBm)

Down Stream Path 6.8

Up Stream Path 11.9

 

 

Thanks in advance for any advice/ assistance you can offer. This is extremely frustrating.

 

M King

MVP
Smith6612
Posts: 5,968
Registered: ‎12-15-2010

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

[ Edited ]

You have a nice running Telephone there, so the physical circuit should not be causing the problem you're having. Are the results you receive consistent with each test, or does the speed vary based on which server you pick? Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
MEEfO
Posts: 3
Registered: ‎06-26-2011

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

Thanks for the prompt reply!

 

If I understand correctly, when I run the Verizon speed test, the results always fall within .1 - .25MBps down speed. I've run it nearly a dozen times. I tried selecting other States near mine from the drop-down list, and the results are consistent, or worse.

 

The traceroute did not complete (thus not exposing my IP). I will post in its entirety below:

 


 

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 35 ms 0 ms 0 ms
3 xe-1-0-0.er2.iad10.us.above.net (64.125.25.50) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 7 ms
5 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 26 ms 2 ms 2 ms
6 P12-0-0.BSTNMA-LCR-05.verizon-gni.net (130.81.29.173) 20 ms 16 ms 17 ms
7 P8-0.BSTNMA-HYNSMAOC-ERXG02.verizon-gni.net (130.81.44.145) 21 ms 19 ms 21 ms
8 * * *
9 * *

 

news-europe.giganews.com

1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 20 ms 0 ms
2 94.31.33.37 (94.31.33.37) 0 ms 0 ms 0 ms
3 ge-1-1-0.mpr2.ams5.nl.above.net (64.125.26.90) 0 ms 0 ms 1 ms
MPLS Label=698117 CoS=0 TTL=0 S=1
4 so-2-1-0.mpr2.lga5.us.above.net (64.125.31.182) 86 ms 86 ms 86 ms
MPLS Label=653537 CoS=0 TTL=0 S=1
5 xe-0-3-0.cr2.lga5.us.above.net (64.125.29.57) 81 ms 81 ms 81 ms
MPLS Label=478863 CoS=0 TTL=0 S=1
6 xe-1-1-0.er2.lga5.us.above.net (64.125.26.166) 87 ms 86 ms 109 ms
MPLS Label=684211 CoS=0 TTL=0 S=1
7 xe-0-0-0.er1.lga5.us.above.net (64.125.26.157) 86 ms 86 ms 86 ms
8 0.xe-8-2-0.BR2.NYC4.ALTER.NET (204.255.168.25) 89 ms 87 ms 120 ms
9 0.ae2.NY5030-BB-RTR2.ALTER.NET (152.63.18.74) 94 ms 133 ms 94 ms
10 P12-0-0.BSTNMA-LCR-06.verizon-gni.net (130.81.29.175) 103 ms 93 ms 92 ms
11 P9-0.BSTNMA-HYNSMAOC-ERXG02.verizon-gni.net (130.81.44.147) 96 ms 94 ms 94 ms
12 * * *
13 * * *
14 * * *


Max number of unresponsive hops reached (firewall or filter?)


 

MVP
Smith6612
Posts: 5,968
Registered: ‎12-15-2010

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

OK, that's what I was looking for. It looks like you are on a Juniper ERX router. Now we need to see if there's a chance you are on certain equipment on Verizon's end that would not be playing nice with the data.

 

Download the following file using either your web browser or an FTP Client. Let it run for a few minutes, and you could consider restarting the transfer after a minute to see if it will go any faster.

 

ftp://fedora.mirrors.tds.net/pub/fedora/releases/15/Fedora/x86_64/iso/Fedora-15-x86_64-DVD.iso

 

On the 3Mbps package you should max out around 340-360KB/s. If the results work out as they should with the above download, you should start to see your speed get close to 300KB/s.

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
MEEfO
Posts: 3
Registered: ‎06-26-2011
0 Kudos

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

Thanks again for your continuing assistance.

 

I closed all applications except this browser, then started the download; canceled then restarted the download after a minute; paused then resumed the download after a minute; let it then run for 3 minutes uninterrupted.

 

Download peaked at 172 kB/s, and averaged about 165 kB/s.

At this point the donwload has between 5 and 6 hours remaining.

MVP
Smith6612
Posts: 5,968
Registered: ‎12-15-2010

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

[ Edited ]

OK. It seems as though you're suffering from what some people call "Juniperitus." If you're on a Remote DSLAM that uses Alcatel Litespan equipment (Litespan 2000 for example) along with being connected to a Juniper Networks ERX edge router, there tends to be an incompatibility between the two pieces of equipment that causes TCP connections and pretty much any other form of transfer to see artificial packet loss, which results in transmission. This results in inefficiency in every transfer, so what you're seeing is simply a result of all of this. In the past when Verizon first installed Litespan, they were using older Redback Networks edge routers, which did not create such problems. I'm on a Litespan and happen to still be on a Redback in my area (one of remaining ones still in operation in my area) and I get my max line speed with no issue. It's unfortunate that these actually perform better despite the Junipers being far better edge routers in terms of capacity.

 

I know someone who should be able to get this fixed for you. I'll send you a Private Message.

========
The first to bring me 1Gbps Fiber for $30/m wins!
MVP
Smith6612
Posts: 5,968
Registered: ‎12-15-2010

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

Message has been sent. You'll see an Orange Envelope at the top of every forum page here indicating that there is a new message. Click that and follow the instructions I've given :smileyhappy:

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
andrew4448
Posts: 2
Registered: ‎06-28-2011
0 Kudos

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

I also need that help

 

 

my connection speed was 79 kbs at giganews

 

trace

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 76 ms 7 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-1-0-0.er2.iad10.us.above.net (64.125.25.50) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 31 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 0 ms 0 ms 0 ms
6 P14-0.LCR-01.SCTNPA.verizon-gni.net (130.81.28.185) 27 ms 27 ms 27 ms
7 P11-0-0.SYRCNY-LCR-02.verizon-gni.net (130.81.27.109) 23 ms 25 ms 27 ms
8 P12-0.SYRCNY-SYRCNYSU-ERXG01.verizon-gni.net (130.81.195.31) 27 ms 25 ms 30 ms
9 * * *
10 * * *

news-europe.giganews.com

1 vl201.gw2.ams.giganews.com (216.196.110.2) 1 ms 0 ms 0 ms
2 94.31.33.37 (94.31.33.37) 80 ms 0 ms 0 ms
3 ge-1-1-0.mpr2.ams5.nl.above.net (64.125.26.90) 0 ms 0 ms 0 ms
MPLS Label=320886 CoS=0 TTL=0 S=1
4 so-2-1-0.mpr2.lga5.us.above.net (64.125.31.182) 86 ms 86 ms 86 ms
MPLS Label=740529 CoS=0 TTL=0 S=1
5 xe-0-3-0.cr2.lga5.us.above.net (64.125.29.57) 81 ms 81 ms 81 ms
MPLS Label=788063 CoS=0 TTL=0 S=1
6 xe-0-1-0.er2.lga5.us.above.net (64.125.27.65) 91 ms 87 ms 86 ms
MPLS Label=704835 CoS=0 TTL=0 S=1
7 xe-0-0-0.er1.lga5.us.above.net (64.125.26.157) 86 ms 86 ms 87 ms
8 0.xe-8-2-0.BR2.NYC4.ALTER.NET (204.255.168.25) 94 ms 94 ms 94 ms
9 0.ae2.XL3.NYC4.ALTER.NET (152.63.3.109) 82 ms 82 ms 82 ms
10 0.so-14-0-0.NY325-BB-RTR1.ALTER.NET (152.63.1.42) 103 ms 88 ms 87 ms
11 P12-0-0.LCR-01.HRBGPA.verizon-gni.net (130.81.27.108) 99 ms 99 ms 100 ms
12 P11-0-0.SYRCNY-LCR-02.verizon-gni.net (130.81.27.109) 102 ms 102 ms 102 ms
13 P9-0.SYRCNY-SYRCNYSU-ERXG01.verizon-gni.net (130.81.35.199) 99 ms 99 ms 99 ms
14 * * *
15 * * *
16 * * *
Max number of unresponsive hops reached (firewall or filter?)



Had good service for over 5 years

Noticed slow down a few months back inconsistent connects, slow page loads (Netflix unable to stream which had been very reliable for over a year), I had attributed it to major line work 2 blocks over and assumed it would improve. Just rechecked my phone number and program said no high speed available at this number.

I am more than a little upset that the system knew I couldn't receive high speed and yet they continued to bill me for it.

The Fedora download is 7 to 9.6 KB/s only 4 days 18 hours remaining.

 

Any help would be greatly appreciated.

 

Drew

MVP
Smith6612
Posts: 5,968
Registered: ‎12-15-2010

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

Your issue may or may not be from the Juniper you're connected to, but I guess we'll find out soon enough! Are the speeds you're seeing now consistently shoddy/slow throughout the day, or are they where they should be in the morning and early afternoon hours? What speed package are you supposed to be provisioned for?

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
andrew4448
Posts: 2
Registered: ‎06-28-2011
0 Kudos

Re: Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

whatever $29.95 plan is (started 06/2004)  3Mbps/768 service?


(until several months ago got 200-300+  KBps consistently)

currently connection is slow at all times morning, afternoon, night, middle of night


information from

http://my.verizon.com/micro/speedtest/broadband/

(for New York)

0.08 Mbps download 

0.374 Mbps upload

Broadband Speed Test

Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 374.93Kb/s
running 10s inbound test (server to client) . . . . . . 80.06kb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_26

------ Web100 Detailed Analysis ------
Client Receive Window detected at 16944 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 1347.35 msec; the Packet size = 1412 Bytes; and
No packet loss - but packets arrived out-of-order 2.0% of the time
This connection is receiver limited 26.85% of the time.
Increasing the the client's receive buffer (16.0 KB) will improve performance
This connection is sender limited 54.54% of the time.
This connection is network limited 18.61% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End

this test was run at McDonalds (in car 50 feet from building) with same computer shortly after test above

0.332 Mbps download

0.102 Mbps upload

Broadband Speed Test

Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 102.56Kb/s
running 10s inbound test (server to client) . . . . . . 332.14kb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_26

------ Web100 Detailed Analysis ------
Client Receive Window detected at 17628 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 245.33 msec; the Packet size = 1356 Bytes; and
There were 5 packets retransmitted, 27 duplicate acks received, and 28 SACK blocks received
The connection was idle 0 seconds (0%) of the time
This connection is sender limited 44.21% of the time.
This connection is network limited 55.31% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End


 

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