Frequent Disconnections on High Speed Internet DSL Enhanced

[Hades1223]

I upgraded to High speed internet enhanced about 5 months ago, it was working fine in the beginning. Then 2 months ago, the phone line had problems, and verizon had someone come fix it. It seemed to be a problem with the lines outside the house. After the fix, about 1-2 weeks later, i started having disconnections. It ranges from once or twice an hour to every 5 minutes. Every time it disconnects, the DSL light starts blinking, and my internet goes off. Is there any thing i can do to fix this problem? or do i have to call for repair from verizon?

[dslr595148]

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from you modem?

If you don't know how to get the Transceiver Statistics from your modem:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router: What is the brand and model of it?

[Hades1223]

Transceiver Statistics
Transceiver Revision  A2pB020b3.d20h
Vendor ID Code  4D54
Line Mode  ADSL_2plus
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9642 426
Margin (dB) 19.3 9.9
Line Attenuation (dB) 30.0 12.5
Transmit Power (dBm) 22.8 12.4

news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-3-3-0.er2.iad10.us.above.net (209.66.64.193) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 0 ms 0 ms 0 ms
6 P0-8-0-0.NYCMNY-LCR-21.verizon-gni.net (130.81.22.17) 9 ms 13 ms 13 ms
7 G2-0.NYCMNY-NYCQNYJA-ERXG10.verizon-gni.net (130.81.193.197) 14 ms 23 ms 10 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com
1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
2 208.174.49.145 (208.174.49.145) 0 ms 0 ms 0 ms
3 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 9 ms 9 ms 6 ms
4 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 88 ms 88 ms 88 ms
5 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 94 ms 94 ms 94 ms
6 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 87 ms 87 ms 87 ms
7 0.ae2.XT2.NYC4.ALTER.NET (152.63.3.117) 82 ms 115 ms 82 ms
8 0.xe-5-1-0.NY5030-BB-RTR2.verizon-gni.NET (152.63.4.70) 183 ms 0.xe-4-1-1.NY325-BB-RTR2.verizon-gni.net (152.63.2.70) 136 ms 0.so-2-0-0.NY5030-BB-RTR2.ALTER.NET (152.63.17.22) 122 ms
9 130.81.151.229 (130.81.151.229) 89 ms 89 ms 89 ms
10 G2-0.NYCMNY-NYCQNYJA-ERXG10.verizon-gni.net (130.81.193.197) 90 ms 90 ms 90 ms
11 * * *
12 * * *
13 * * *
Max number of unresponsive hops reached (firewall or filter?)

[dslr595148]

Ok.

Did you try connecting your modem to the NID?

I point to

http://www.dslreports.com/faq/1317