High Speed Internet slow
dobber1
Enthusiast - Level 1

The downlod speed for the first weeks after installation averaged 1.5 Mps. Since yesterdar it has fallen to 0.7-0.8 Mps.  Any suggestions.  Bill

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Re: High Speed Internet slow
smith6612
Community Leader
Community Leader

Hmm, ok, so no major change besides the questionable margin dip without the phones being connected.

I'd say the line will be stable at 2112/640kbps on the download. You can probably squeeze 2560/640 but that can start to cause stability issues at your distance over time. See if you can get Verizon to apply that speed for you. If they won't do it (they can set it manually, trust me on that) then I'll get you to someone who should be able to.

One thing to note, Verizon should have technically fixed this already but if you are on a Litespan remote and behind a Juniper ERX edge router on Verizon's end, there are some known speed issues with the two pieces of equipment, This can cause your download to run at an unstable speed but upload to remain untouched. There's some workarounds for this in some areas that are still in place. Otherwise, there's some adjustments that can be made to the line to help it out a bit more on Verizon's end. But like I said, the problem is so old at this point it should be fixed up. I have 5M service with Verizon on a Litespan remote and I'm also on a Juniper, and it's rock solid, unlike the 3M tier and lower which is still a train wreck 😐

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Re: High Speed Internet slow
dslr595148
Community Leader
Community Leader

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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Re: High Speed Internet slow
dobber1
Enthusiast - Level 1

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.10.226) 41 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 11 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 12 ms
5 xe-1-0-8-0.NWRK-BB-RTR1.verizon-gni.net (130.81.23.113) 44 ms xe-3-1-0-0.NWRK-BB-RTR1.verizon-gni.net (130.81.23.223) 73 ms xe-1-0-6-0.NWRK-BB-RTR1.verizon-gni.net (130.81.17.109) 50 ms
6 so-2-0-0-0.BING-CORE-RTR1.verizon-gni.net (130.81.20.97) 82 ms 54 ms 54 ms
7 A0-0-1712.BNGHNY-BNGHNYHY-ERXG01.verizon-gni.net (130.81.194.65) 54 ms 55 ms 83 ms
8 * * *
9 * * *
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11 * * *
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15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-5-0-1.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms
4 te0-3-0-7.ccr22.lpl01.atlas.cogentco.com (154.54.37.130) 10 ms te0-1-0-0.mpd22.lon13.atlas.cogentco.com (130.117.0.198) 8 ms te0-5-0-0.ccr22.lon13.atlas.cogentco.com (154.54.61.154) 8 ms
5 te0-7-0-27.ccr22.bos01.atlas.cogentco.com (130.117.0.185) 78 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com (66.28.4.189) 78 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.189) 75 ms
6 te0-2-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.46.250) 80 ms te0-1-0-0.ccr21.jfk05.atlas.cogentco.com (130.117.0.54) 80 ms te0-6-0-0.ccr21.jfk05.atlas.cogentco.com (154.54.31.9) 80 ms
7 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 113 ms te0-2-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.3.98) 82 ms te0-5-0-3.ccr21.jfk05.atlas.cogentco.com (154.54.47.6) 84 ms
8 0.xe-4-0-2.NY5030-BB-RTR2.verizon-gni.NET (152.63.23.142) 148 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 117 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 116 ms
9 0.xe-4-0-2.NY5030-BB-RTR2.verizon-gni.NET (152.63.23.142) 140 ms 144 ms 140 ms
10 so-2-0-0-0.BING-CORE-RTR2.verizon-gni.net (130.81.20.99) 158 ms 158 ms A1-0-1713.BNGHNY-BNGHNYHY-ERXG01.verizon-gni.net (130.81.194.67) 158 ms
11 A1-0-1713.BNGHNY-BNGHNYHY-ERXG01.verizon-gni.net (130.81.194.67) 155 ms * *
12 * * *
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18 * * *
19 * * *
20 * * *
21 * * * Max number of unresponsive hops reached (firewall or filter?)

 

MODEM Westell

Model 90-610015-06 Rev E

 

Router Netgear

Model WNDR3400v2

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Re: High Speed Internet slow
smith6612
Community Leader
Community Leader

Be aware, the below URL is for your modem's Transceiver Statistics but may take you to your Netgear instead. If you get a 404 error, that is likely why. You could also have a bridged modem and be unable to reach it.

http://192.168.1.1/htmlV/transtat.asp

OR

http://192.168.1.1/transtat.htm

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Re: High Speed Internet slow
dobber1
Enthusiast - Level 1

The first URL gave the 404 error

The second Authentication required and asks for name and password

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Re: High Speed Internet slow
dslr595148
Community Leader
Community Leader

Visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

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Re: High Speed Internet slow
dobber1
Enthusiast - Level 1

The speed at this time according to bandwidth.com is

download 1.19

upload  0.37

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Re: High Speed Internet slow
dobber1
Enthusiast - Level 1

Transciever Revision  7.2.3.0

Vendor UD Code  4

Line Mode  G.DMT Mode

Data Path  Interleaved

Transceiver Information     Downstream       Upstream

DSL Speed (kbytes/sec         1346                       448

MARGIN (dB)                                 13.5                      23

Line Attenuation (dB)                   51                         31.5

Transmit Power (dBm)                13,7                      11.8

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Re: High Speed Internet slow
dslr595148
Community Leader
Community Leader

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

http://en.wikipedia.org/wiki/Network_interface_device

http://en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6,  directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

http://www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that




 

    Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

        Reverse Traceroute

        Tool news.giganews.com

        traceroute to *.*.*.*, 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
        2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
        3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
        4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
        5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
        6 * * *
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        14 * * *
        15 * * *
        16 * * Max number of unresponsive hops reached (firewall or filter?)



#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.

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Re: High Speed Internet slow
dobber1
Enthusiast - Level 1

I did not recognize most of the abbreviations but I fell you are suggesting the telephone wiring inside the house could be a source of the problem.

  

The following speed tests were performed using bandwith.com.

Telephone wiring as is;  phone line >> Westell modem >> Netgear router >> computer   smart TV via network

computer   1.29   0.37

TV                1.28   0.36

Wiring as is;  phone line >> Westell modem >> computer

computer   1.28   0.37

*Domestic telephone wiring removed

incoming phone binding post>>Westell modem>>Netgear router   smart tv via network

TV                1.28   0.36

* The incoming telephone lines are terminated in an unenclosed binding post.  I removed the outgoing lines (domesic} and replaced them with 5 inches #18 solid copper wire and a standard telephone jack  This was connected to the Westell modem followed by the Netgear router

I believe this eliminates all the inside objects with the exception of the Westell modem.

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