Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎01-02-2010
Device: VersaLink 7500
0 Kudos

How do I open the ports on my Modem?

I recently bought an Apple TV, However, I am unable to use it because the connection with my modem keeps getting dropped. I've been told that I need to open the ports on my modem to allow the Apple TV to communicate with my PC. Anyone able to tell how I go about doing this...

Gold Contributor VII
Posts: 5,521
Registered: ‎09-24-2008
0 Kudos

Re: How do I open the ports on my Modem?

#1 What software firewall is on your computer?


#2 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers are on your computer.


This means if on Windows XP, for example:


a) Go to Start -> Run.


b) Type in cmd and press enter.


c) In the new window, called the command prompt, type in ipconfig /all and press enter.


#3 With your web browser try to go the default gateway and log-in.


#4 You should be in the VersaLink 7500 at this stage.


b) If you are not, please say so.


#5 Moving along, assuming that you are in the VersaLink 7500.


In the modem combo go to Advanced -> IP Address Distribution.


#6 What is the DHCP range of the modem combo?


#7 In the modem combo go to Advanced -> UPnP.


#8 As long as you do not have at least two game consoles behind this modem combo, turn that feature off.



If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.



My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411