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Reply
Contributor
dw8625
Posts: 1
Registered: ‎01-02-2010
Device: VersaLink 7500
0 Kudos

How do I open the ports on my Modem?

I recently bought an Apple TV, However, I am unable to use it because the connection with my modem keeps getting dropped. I've been told that I need to open the ports on my modem to allow the Apple TV to communicate with my PC. Anyone able to tell how I go about doing this...

Gold Contributor VII
dslr595148
Posts: 5,411
Registered: ‎09-24-2008
0 Kudos

Re: How do I open the ports on my Modem?

#1 What software firewall is on your computer?

 

#2 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers are on your computer.

 

This means if on Windows XP, for example:

 

a) Go to Start -> Run.

 

b) Type in cmd and press enter.

 

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

 

#3 With your web browser try to go the default gateway and log-in.

 

#4 You should be in the VersaLink 7500 at this stage.

 

b) If you are not, please say so.

 

#5 Moving along, assuming that you are in the VersaLink 7500.

 

In the modem combo go to Advanced -> IP Address Distribution.

 

#6 What is the DHCP range of the modem combo?

 

#7 In the modem combo go to Advanced -> UPnP.

 

#8 As long as you do not have at least two game consoles behind this modem combo, turn that feature off.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

 

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