High Speed Internet (DSL) and Dial-Up

[#1]

We just moved to a house in a relatively rural area.  No cable (well, Comcast quoted $15k for new service to be run to our house!).  Neighbors on all sides have DSL but Verizon new order rep is saying we are "too far" from the DSLAM to get service.  Unlikely since people on both sides of our pedestal have DSL.

I spoke with a tech recently and he said to contact our local engineering office to have them look into this as it's probably a database issue since the previous owner was here for 25 years and never requested anything other than his voice service.

So, how do I contact the local engineering office?

I already have a Verizon BFRR started but that's pointless since DSL is already servicing our area.

Thanks.

John

[#2]

I should note that we are about 6,500' - 7,800' from the DSLAM depending on which house we are talking about -- this is measured wire feet, not "as the crow flies" -- so distance is not the issue.

[#3]

Short of finding out the local number for your Central Office or stopping down at the CO (if they allow walk-in and it's not a co-lo like mine is), you're best to have the phone reps contact engineering on your behalf as they do have the contact information. The Employees on this site also have that contact info so maybe one of them will reach out as well.