I am not getting the internet speed I am paying for!
CrazyKnows
Newbie

My plan is a 5-7mbps.

This is what i have been getting for the past 3 weeks now.

http://www.speedtest.net/result/1601982894.png

Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data PathINTERLEAVED
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)1504768
Margin (dB)14.210.0
Line Attenuation (dB)38.824.0
Transmit Power (dBm)17.111.9
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Re: I am not getting the internet speed I am paying for!
Anthony_VZ
Master - Level 3

Sorry to hear that you are having slow speeds. I have sent you a private message to get more information from you.

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Re: I am not getting the internet speed I am paying for!
smith6612
Community Leader
Community Leader

Your line's in bad shape. Try plugging your modem into your NID to see if you can get better statistics.

See this FAQ for what a NID is: http://www.dslreports.com/faq/1317

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Re: I am not getting the internet speed I am paying for!
ritoh
Newbie

Yup need help too...

I've been on HSI Advanced (3.8-7Mbps) and this is what I get...

http://www.speedtest.net/result/1613105070.png

http://www.pingtest.net/result/51277059.png

Have tried resetting the modem, etc.

And Verizon is trying to sell me Fios? You've got to be kidding me...

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Re: I am not getting the internet speed I am paying for!
smith6612
Community Leader
Community Leader

@ritoh wrote:

Yup need help too...

I've been on HSI Advanced (3.8-7Mbps) and this is what I get...

http://www.speedtest.net/result/1613105070.png

http://www.pingtest.net/result/51277059.png

Have tried resetting the modem, etc.

And Verizon is trying to sell me Fios? You've got to be kidding me...


Transceiver Statistics along with a Speedtest would help us identify what the problem is with your line. Also, FiOS doesn't see these kinds of issues unless there's a network problem. It's not isolated down to a handful of lines or to a single line like it is with a lower capacity DSL network. I can't blame Verizon for wanting to sell it anyways, considering how expensive of a network it is. Honestly if you have FiOS available, why put up with DSL at this point? Verizon does have a super secret budget Data package available via FiOS that mirrors DSL Speeds and costs about the same, so perhaps that could be a consideration. You just need to egg them into revealing the package details.