High Speed Internet (DSL) and Dial-Up

[#1]

EVERY three hours my internet light goes out and I am completely disconnected from the internet for 3 - 10 minutes sometimes I even have to turn off and on my wireless router to get the internet to turn back on. I have called about this before (about 2 years ago) and Verizon sent me a "Westell" wireless router model number "A90-750015-07", which we weren't able to set up for about 7 months because our computer broke and to top it all off my upload speed is approximately 0.7 Mbps when my plan says it should at least be 1.2 Mbps. I am almost ready to destroy my router.

[#2]

1.2Mbps on ADSL? Most ADSL lines max at around 900kbps sync for upload and if you're on ADSL2+, 1.2Mbps and your line has to be really short in the process. The highest upload Verizon does on DSL is 1Mbps, which requires ADSL2+ and is tough to achieve completely on many lines. 768kbps is about where many lines max at.

We'll need your Transceiver Statistics first. Visit http://192.168.1.1/htmlV/transtat.asp and copy and paste the information on that page. If you get a 404 Not Found error from your browser, go to http://192.168.1.1/ and choose System Monitoring, then click on Advanced Monitors, and then click Transceiver Statistics.

[#3]

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3360 864 Margin (dB) 24.1 11.0 Line Attenuation (dB) 14.0 8.0 Transmit Power (dBm) 4.2 11.9

[#4]

Are you close to a Verizon building by any chance? Your statistics look really good and I'm amazed as to why Verizon wouldn't give you 10Mbps/1Mbps or 15Mbps/1Mbps with those stats. If it's available they should do that. You'll need to be moved to another DSLAM however. Even then, 7.1Mbps/768kbps should work just fine with what is there. If you're on a remote, no can do with higher speeds I'm afraid. Verizon ceilings the speed at 3M/768k on almost every remote I'm aware of.

The next time your connection goes down, grab a copy of your modem's logs. Be sure not to reboot the modem as this will clear any information in the log about what happened and we'll have to try again. The log I need is found at http://192.168.1.1/ under System Monitoring, Advanced Monitors, and then System Logging. I'll need the log from the "All" cagetory. Copy/paste the log into a text document for safe keeping, save it and attach a copy of the log to a post (Below the post box there is an Attachments section), or export a copy of the log from the modem and upload a copy. If all else fails, copy/paste the log into http://www.pastebin.com/ and provide the link to the Pastebin. As long as you have a copy of the log stored safely on your computer, you are free to reboot the modem or do whatever you need to do to restore Internet service.

To get into the modem's logging, you may need a Username and Password. If you haven't changed the password on the router, you should be able to log in with one of the following combinations:

admin/password

admin/password1

admin/admin

admin/admin1

[#5]

at least he is getting 3mbps

moved from NYC to PA

and paying same 45$+

for half that download speed

[#6]

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CavinKlein wrote:

at least he is getting 3mbps

moved from NYC to PA

and paying same 45$+

for half that download speed

---

Did they boost your speed already or not yet? If you're not getting 3Mbps, use the original thread I believe you created based on your previous posts and get some Transceiver Statistics from your modem for us to see.

[#7]

Yes I am close to a Verizon building here is the link to the pastebin for my log after the router had lagged out I did not rest the router or turn it off and back on: http://pastebin.com/HREBBP5c

[#8]

Sorry about the long delay in replying, and thanks for the log. The log seems to be indicating a connection drop-out once every two or so hours, which the Westell 7500 may not be too happy with. I've seen trouble with those units in establishing a PPPoE session, but it seems you're in a DHCP area based on how the log is wording itself so things might be a bit different in that regard.

I'd like to see if we can figure out what is causing those drops of the physical connection. Your line is pretty short so it should not be having any issue as far as noise goes. The Transceiver Statistics as I established previously look to be pretty good. From this point what I would do is investigate your home for any unfiltered devices on the line, and to try to correlate the drops (Flashing DSL light) with particular actions outside or particular devices coming online/offline in your home. Also, if you have Satellite Receivers or anything that uses an Analog modem on the line, try disconnect them temporarily to see if the drops persist. If you have an alarm system, the panel may also be seizing your line incorrectly, so it may be worthwhile to have your Alarm Company stop by and ensure their setup is not knocking the DSL out whenever it checks the line or phones home.