I cannot get on several websites

[yogadoll]

I am unable to get onto Microsoft, Verizon and several other websites. All my buttons on MSN don't work. I have spent 4 hours a day since May 24, 2013 troubleshooting with Verizon tech support and others. Have cleaned cache, installed several browsers, rebooted my modem and router, tried everything! I am unable to get onto these sites on my laptop, desktop and iphone! They are sending a new modem.I have Verizon DSL. IE9, IE 7, Google Chrome and Safari on my phone. All sites work off Wifi. Has anyone had this? Please help! I have to go off wifi to type this query. Thank you!

[dslr595148]

1. Verizon assigns IP addresses dynamically. It's an automatic process, no one is manually handing out IPs.

2. The issue is not with the IP addresses that Verizon assigns, but with the blacklists not updating the IP addresses when they are changed. Verizon can't change third party sites' lists; it is up to the listing site to keep their filters updated.

[ocean25]

---

@yogadoll wrote:
I am unable to get onto Microsoft, Verizon and several other websites. All my buttons on MSN don't work. I have spent 4 hours a day since May 24, 2013 troubleshooting with Verizon tech support and others. Have cleaned cache, installed several browsers, rebooted my modem and router, tried everything! I am unable to get onto these sites on my laptop, desktop and iphone! They are sending a new modem.I have Verizon DSL. IE9, IE 7, Google Chrome and Safari on my phone. All sites work off Wifi. Has anyone had this? Please help! I have to go off wifi to type this query. Thank you!

---

   Check your firewall settings and general internet security settings on your browser(s).

   Good luck!

[somegirl]

---

@yogadoll wrote:
I am unable to get onto Microsoft, Verizon and several other websites. All my buttons on MSN don't work. I have spent 4 hours a day since May 24, 2013 troubleshooting with Verizon tech support and others. Have cleaned cache, installed several browsers, rebooted my modem and router, tried everything! I am unable to get onto these sites on my laptop, desktop and iphone! They are sending a new modem.I have Verizon DSL. IE9, IE 7, Google Chrome and Safari on my phone. All sites work off Wifi. Has anyone had this? Please help! I have to go off wifi to type this query. Thank you!

---

Are there other websites you are able to get to? Can you ping the sites you are unable to get to?

If several hours of troubleshooting with tech support hasn't provided any answers other than a new modem, it's unlikely that we (fellow end users) are going to be able to help without at least a little bit of the information you obtained when troubleshooting.

[yogadoll]

I have been unable to get on several websites such as Verizon and Microsoft for over a week. This is happening on my laptop (Windows 7, IE9 and Google Chrome), my desktop (Windows XP and IE7) and my Iphone (Safari). I have been troubleshooting 4 hours a day at least, cleaned cache, run virus scans, and am receiving a new modem this week-end. Has anyone had this problem? Please help!!!

[yogadoll]

I am using Google Chrome and this page is garbles so hard to read your response and respond. Yes, I can get to many sites. Yes security settings are correct. No change in Microsoft Security Essentials since I've had it for many months.

[yogadoll]

But why would Verizon not update my IP address? I am a customer. I am accessing via Google Chrome but it's very garbled.and slow. IE and Safari cannot access it.

[yogadoll]

Today is the first day I can get on the Verizon site and read these posts.

After 5 hours per day on phone with India since May 24th, I still do not have a solutions.

I had a technician install a new modem and it did not correct anything. I had a call back from a Supervisor, (finally I got to talk with a supervisor) and he said he could not do anything else and was handing this case to a special department to call me within 48 hours. I am positive the problem is with Verizon. There is no reason that so many sites not updating their blacklists. For example I cannot generally get on the Verizon site. All Microsoft sites down plus many others.

If this does not get resolved I will definitely cancel my account with Verizon and go to Time Warner. This is so draining. I would love to hear if anyone else is having this problem. Again 3 devices, 3 browsers, all site working perfectly off Wifi/Verizon. 

[LawrenceC]

Hi yogadoll,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[sugarfootu]

I also have had problems gaining access to several web sites.  I always receive a timed out message.  If I use the default dynamic DNS settings, I cannot get to msn.com but sometimes to Hotmail, using live mail.  If I manually set the DNS settings, I can get both msn.com and Hotmail.  I still cannot get the other websites.  However, when I ping www.msn.com the data loss is 100%.  I can view the page but I cannot ping it.  For example, I can log onto the social security home page but I cannot log into it.  Some web sites I am allowed to access and some I am not.  Is this problem only affecting the Southern California area?