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08-10-2009 08:22 AM
I just purchased and installed a new desktop computer and am having trouble setting up my Verizon DSL service. Never had any problems with the old computer. I connected my Westell 6100 modem (using Ethernet cable) to the new computer, the DSL green light is steady, but I can't access the internet. I've attempted to run the account setup from the Verizon CD several times but get a "Fail connection to server" message each time. I contacted Verizon tech support but they weren't able to diagnose the problem (and disconnected me when they put me on hold to schedule a service appointment). Any suggestions?? My new computer uses the Windows Vista operating system ... Is that the problem?? I heard there are some compatibility issues with Vista. Is it even necessary to run the account setup from the Verizon CD ... I've heard from a couple folks that it isn't? Thanks.
08-10-2009 08:08 PM