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I received my bill today and it shows there is a "installment payment due 2 of 3". This makes no sense becuase I did not apply for the installment assistant; I installed it by myself. Further, when I quoted the monthly fee, it did not say that I need to pay this installment fee. IT is really disappointing, especially given the slow internet speed.
Based on the bill, it has been on my previous and this bills. I don't think these are fees I should pay since I think I entilte a refund.
Please explain to me why it appears in my bill. Thank you.
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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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Did you buy the router from Verizon?
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The router is part of the package. My service is "High Speed Internet" one; when I ordered it, it said the router is free.
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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.