Intermittent Connect
DSLSnooze
Enthusiast - Level 2

I been having Intermittent connection problems for the past 4 months now. I have called Verzion Tech Support offshore about 25 times during that time. All they do is try to send out a technician every time I called. So far tech support has sent out 6 technicians and all have done about the same thing. It is a very frustrating situation. The tech support hold times are terrible and always get the same story. The Internet connection goes down around 5pm every single day. It will be down from about 1 to 4 hours a day. When the technician has come by it has been during working hours and Internet appears to always be fine. Apparently, all equipment and even the port has been changed but still having the same issue.

If anyone has an suggestions, please let me know. I am about to cancel all services with Verizon because of this terrible experience with support.

Re: Intermittent Connect
dslr595148
Community Leader
Community Leader

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

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Re: Intermittent Connect
DSLSnooze
Enthusiast - Level 2

The router is wireless Westell model 7500. This is also a new modem that was switch out when this issues first started happening. I do not believe it is a router issue. The Verizon "professionals" do not seem to know what the is causing the issue so anything is possible.

I do reboot the modem once a week to refresh it but does not seem to work either.

Re: Intermittent Connect
smith6612
Community Leader
Community Leader
The next time your Internet connection goes down, leave the modem alone until it comes back online. Once it's back online, go to http://192.168.1.1/ , click System Monitoring, Advanced Monitors and then choose System Logging. Post up the log from the "Connection" category (pastebin is preferred!).

If you are prompted for a Username and Password, try one of the following...

admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password
Re: Intermittent Connect
DSLSnooze
Enthusiast - Level 2

Here is what I get.

Time    Severity    Process    Details
Jan 1 00:02:02     local0.debug     udhcpc[1109]:     Sending discover...
Jan 1 00:01:59     local0.debug     udhcpc[1109]:     Sending discover...
Jan 1 00:01:56     local0.debug     udhcpc[1109]:     Sending discover...
Jan 1 00:01:10     daemon.notice     net_mgr[330]:     FirewallConfig_update: Done configuring firewall
Jan 1 00:01:05     daemon.info     dnsmasq[325]:     DHCPACK(br0) 192.168.1.27
Jan 1 00:01:05     daemon.info     dnsmasq[325]:     DHCPREQUEST(br0) 192.168.1.27
Jan 1 00:01:05     daemon.info     dnsmasq[325]:     DHCPOFFER(br0) 192.168.1.27
Jan 1 00:01:05     daemon.info     dnsmasq[325]:     DHCPDISCOVER(br0) 192.168.1.27
Jan 1 00:00:56     daemon.notice     net_mgr[330]:     FirewallConfig_update: setting firewall to Low
Jan 1 00:00:56     local0.info     udhcpc[1094]:     No lease,forking to background.
Jan 1 00:00:55     user.info     syslog:     upnp_getXmlFile File /web/upnp/UPNP_WANDSLConnectionManagement.xml opened,Size 153
Jan 1 00:00:54     user.info     syslog:     upnp_getXmlFile File /web/upnp/UPNP_WANIPConnection.xml opened,Size 153
Jan 1 00:00:54     user.info     syslog:     upnp_getXmlFile File /web/upnp/UPNP_WANPPPConnection.xml opened,Size 153
Jan 1 00:00:54     daemon.info     dnsmasq[325]:     using nameserver 10.2.2.2#53
Jan 1 00:00:54     daemon.info     dnsmasq[325]:     reading /var/etc/resolv.conf
Jan 1 00:00:52     local0.debug     udhcpc[1094]:     Sending discover...
Jan 1 00:00:49     local0.debug     udhcpc[1094]:     Sending discover...
Jan 1 00:00:46     local0.debug     udhcpc[1094]:     Sending discover...
Jan 1 00:00:46     local0.info     udhcpc[1094]:     udhcpc (v0.9.9-pre) started
Jan 1 00:00:46     daemon.info     pvc2684d:     Communicating over ATM 0.0.35,encapsulation:LLC
Jan 1 00:00:46     daemon.info     pvc2684d:     Interface nas1 created sucessfully
Jan 1 00:00:45     daemon.notice     net_mgr[330]:     WanConfig: DSL upstream PCR 2000
Jan 1 00:00:45     daemon.notice     net_mgr[330]:     WanConfig: Plumbing activeWAN:nas1:RoutedBridge
Jan 1 00:00:44     daemon.notice     net_mgr[330]:     SIPALGConfig: disabled
Jan 1 00:00:43     daemon.notice     net_mgr[330]:     All Routes transitioning to Up state.
Jan 1 00:00:43     daemon.notice     net_mgr[330]:     All Routes transitioning to Down state.
Jan 1 00:00:43     daemon.notice     net_mgr[330]:     RIPConfig: no interfaces are enabled

Re: Intermittent Connect
dslr595148
Community Leader
Community Leader

Interesting log.

While I do not know for sure, let us check some stuff.

#1 In the router go to Advanced -> Universal Plug and Play (OR Advanced -> UPnP)

#2 Is UPnP On or Off?

#3 Do you have at least two special type of computers that are behind your router that support UPnP were you can not define the port(s) that they use?

For example a game console.

#4 If you do not know, please post what the special type of computer(s) you have.

#5 In the router at Advanced, go to DNS Server.

#6 What is/are the DNS Servers set to?

#7 In the router go to My Network -> Network Connections

#8 Click the Edit icon next to the text that says Broadband Connection

#9 Click Advanced

#10 Click on the edit button next the VC that is enabled

#11 What is/are the DNS Servers set to?


#12 Do you have your own RJ-45 WAN port router connected behind your Westell?

For example the Linksys WRT54G.

#13 If so to my last question: Are all of the computers behind your own RJ-45 WAN port router?

--

User guide / manaul for your modem combo

https://docs.google.com/viewer?url=http://www.westell.com/images/extranets/pdf/VersaLink_7500_User_G...

http://www.westell.com/images/extranets/pdf/VersaLink_7500_User_Guide.pd

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Re: Intermittent Connect
smith6612
Community Leader
Community Leader
That log is suggesting the modem has rebooted for some reason. Is that the only thing you see in there?