Go to Email & News to manage your email, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
11-26-2010 06:52 AM
So i recently got the bundle package. and for days my internet couldn't hold its connection. It would disconnect and id have to restart it. Then repeat in about 2 minutes. Anyways we recently found out that my virus protection software was causing the problem. Or atleast we thought we did. After a few minuets from that solution it disconnected again. This time neither my phone or internet could connect. I was getting No Line and a blinking DSL light. So i call verizon. They said it could be a problem with the phone jack. So i said okay, what are my options. Well i can't get anyone else to do it seeing as i know no one that can help. So they offer me $91 dollars for 30 minutes of service and 46 for every 30 minutes. That's an outrage... The reason i got the bundle was because my old internet service was over charging me and i can't really pay 91 dollars at the moment. Any other choices i have? Because ive got forms to fill and i haven't been able to do that ever since i got verizon. Then i'll have to pay $55 for a service that i barely used.
11-28-2010 04:49 AM
Hi kccm50, I am a little confused? So we are not sending a tech out to check your phone jack? We are just going to give you a different pricing plan? If you can clarify I would appreciate it, and here is a link that you can fill out as well so that I can gain access to your account. Thanks! Constance
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!
Account & Services