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Reply
Contributor
Posts: 3
Registered: ‎11-26-2010
0 Kudos

Internet and phone problems

So i recently got the bundle package. and for days my internet couldn't hold its connection. It would disconnect and id have to restart it. Then repeat in about 2 minutes. Anyways we recently found out that my virus protection software was causing the problem. Or atleast we thought we did. After a few minuets from that solution it disconnected again. This time neither my phone or internet could connect. I was getting No Line and a blinking DSL light. So i call verizon. They said it could be a problem with the phone jack. So i said okay, what are my options. Well i can't get anyone else to do it seeing as i know no one that can help. So they offer me $91 dollars for 30 minutes of service and 46 for every 30 minutes. That's an outrage... The reason i got the bundle was because my old internet service was over charging me and i can't really pay 91 dollars at the moment. Any other choices i have? Because ive got forms to fill and i haven't been able to do that ever since i got verizon. Then i'll have to pay $55 for a service that i barely used.

Employee Emeritus
Posts: 126
Registered: ‎12-10-2009
0 Kudos

Re: Internet and phone problems

Hi kccm50, I am a little confused? So we are not sending a tech out to check your phone jack? We are just going to give you a different pricing plan? If you can clarify I would appreciate it, and here is  a link that you can fill out as well so that I can gain access to your account. Thanks! Constance

 

https://www22.verizon.com/content/verizonsupport/

Constance
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

 

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