Items are missing in self-installation kit
maximilianmai
Newbie

I ordered high speed internet (faster plan) yesterday. I chose combined modem and wireless router.

Today I just received the self-installation kit and I found out that several items are missing.  The first one is the phone line filter and the second one is the CD.

The package only contains a modem, phone line, cable line, power cord, user guide, and quick uide.  That is it.

I want to know what else is missing in my package?

Thank You in advance.

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Re: Items are missing in self-installation kit
ElizabethS
Moderator Emeritus

Hi maximilianmai

This is a peer to peer support forum.  If you contact Verizon directly, they can not only answer your question, but arrange to replace anything that is missing.


http://www.verizon.com/contactus

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Re: Items are missing in self-installation kit
dslr595148
Community Leader
Community Leader

While I agree with the other poster:

What is the brand and model of your modem combo?

I or some else, might know something on how to get by without the CD..

--

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Re: Items are missing in self-installation kit
maximilianmai
Newbie

The model is Westell 7500 Router.

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Re: Items are missing in self-installation kit
dslr595148
Community Leader
Community Leader

Ok.

#1 Try going to https://activate.verizon.net/launch/welcome

#2 Folllow the directions there.

^^

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