I also had trouble with being disconnected, especially if I stopped actively sending or receiving data, like if I stepped away from the computer for a short while to have a cup of coffee. About 2 weeks ago I received a new Westell 7500 modem / router to replace my Westell 327W and so far my connection has been good. Unfortunately, Verizon told me to return the 327w using the enclosed self addressed Fed Ex sticker which should have been in the new modem box but wasn't. I have called Verizon and asked to have the Fed Ex self addressed sticker sent to me, but nobody seems to know how to do that.
