Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎04-23-2009
Location: Maryland
0 Kudos

Lost Verizon Installation disk, Any links to Download a new?

Recently had my computer blue screen on me soi had to restore it. i can't seem to find that disk to save my life!

I have looked all over the site but found no replacement Dl link or a request for a new.

Anyone have any ideas? 

Gold Contributor VII
Posts: 5,515
Registered: ‎09-24-2008
0 Kudos

Re: Lost Verizon Installation disk, Any links to Download a new?

You do not need to install their software, but if you want to: How about, this path...

#1 Go to

#2 Click on register now.

#3 The first screen will ask you which product you purchased from Verizon Online.

Select Verizon High Speed Internet Service, in your case and click next.

These are the choices.

a) Activate High Speed Internet service.

b) Configure additional PC or reinstall software.

c) Reconnect to the Internet because I reset or replaced
my modem.

#4 Select "Configure additional PC or reinstall software" and follow the directions.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.



My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411