Minimum bandwidth speed?

[caldav63]

Is there a minimum bandwidth spped for the 7MBPS/.9MBPS package? 

I've had DSL since 2005 and lately my speed will drop below 1MBPS.  Usually in the evenings and when there are a majority of people off, like today for all the snow and ice.  It seems to me that the connection my subscription is on is overloaded but the last time I dealt online with tech support the solution was to send me a new modem, didn't really affect a thing.

Any advice how to tackle this?

Thanks,

Dave

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

---

news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

---

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[caldav63]

dslr,

Thanks for the assist.

Here's the trace route:

traceroute to 71.114.x.x (71.114.x.x), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 47 ms 47 ms 11 ms
3 ash-b2-link.telia.net (213.155.137.229) 0 ms ash-b2-link.telia.net (213.155.130.37) 37 ms 37 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 4 ms 6 ms 4 ms
5 B300.WASHDC-LCR-21.verizon-gni.net (130.81.209.207) 7 ms 7 ms 7 ms
6 P9-0.WASHDC-DSL-02.verizon-gni.net (130.81.34.31) 4 ms P12-0.WASHDC-DSL-02.verizon-gni.net (130.81.46.19) 4 ms 5 ms
7 pool-71-114-x-x.washdc.dsl-w.verizon.net (71.114.x.x) 41 ms 40 ms 41 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

Modem is a D-Link, DSL-2750B , so modem and router combined.

I can get into it just fine, but have not figured out where the tranceiver stats are.

[dslr595148]

#1 When you look for the transceiver Statistics, this text gives to you an idea of what to look for:

Line Mode, Data Path:, transceiver Information Down Stream Path Up Stream Path, DSL Speed (Kbits/Sec), Margin (dB), Line Attenuation (dB), and Transmit Power (dBm).

#2 As where the transceiver Statistics are located in the DLink 2750:

To my knowledge, no one has managed to find and report the location of the transceiver Statistics page on the D-Liink mode, so we'll need Verizon to grab the stats from the DSLAM, and while they're at it, check the logs on their end to see if the line is dropping out physucally, or is dropping out on another sense.

[caldav63]

Okay, I spent a couple of hours online with teir one support last night and after that they created a ticket for Network ops, let me see what I can get out of them.

[caldav63 · Accepted solution]

Well Network ops called me, ask me to run a speedtest, I reported the ping and download speed, the ask me to stand by he phone while they ran a few tests and would call me back.  So 15 to 20 minutes later they called back said they made a few changes and to test again, speed is back up to normal and will monitor for the next day or so.

So I am going to consider it solved.

Thanks for the help dslr.