I'm being cheated as well, 1.5/384 service but being billed for 3.0/768. The latest excuse was "You're in an area that only supports 1.5 mbit service." When I ask how my next-door neighbor has 3 mbit service they just repeat the same line, it's enough to make you scream. Billing insists I must take a new 2 year agreement to get the pricing fixed. We'll see what the regulatory agencies have to say about that.
I think the bottom line is Verizon wants out of DSL in areas where they sell FIOS. They've been knocking on my door three times already trying to sell me FIOS. I told the salesman I could never go for FIOS, I haven't got the test equipment for it. He looked confused, so I explained that when I get the {please keep your posts courteous} in support and he says "we have tested your line and determined the problem is in your computer and you must call your computer vendor for service" or some variation, I can check the line for voltages and DSL signals, good enough to see if I should have a connection or not. I have no diagnostic equipment for fiber optics so I would be stuck.
Verizon has a lot to learn about marketing, being a monopoly in the land line phone business has gone to their head, and a lot more about customer service. One more 2 day outage and I'm going with Comcast, at least their tech support people speak english.
