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Contributor
crossingmary1
Posts: 1
Registered: ‎09-11-2011
0 Kudos

My internet keeps shutting down

 
Gold Contributor VII
dslr595148
Posts: 5,335
Registered: ‎09-24-2008
0 Kudos

Re: My internet keeps shutting down

#1 Please post your Transceiver Statistics from your modem

 

#2 If you don't know how to get that info:

 

a) What is the brand and model of your modem?

 

b) If you have a seperate router: What is the brand and model of it?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Employee
Shamika_VZ
Posts: 447
Registered: ‎01-02-2011
0 Kudos

Re: My internet keeps shutting down

Good Afternoon,

 

Did this resolve the Internet trouble for you? If not, I have sent you a private message so I can assist.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

 

 

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