Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
RebekahG
Posts: 3
Registered: ‎08-16-2011

New Order

I just completed an order online with the help of a very nice gentleman on the live chat for new service. I have never been a Verizon customer before and this was a first time set up for me. I am getting a new condo and I was attempting to get everything done early. I don't close until September 6th. Well my do it yourself internet kit is going to be mailed to my service address in 5 business days. But I won't be there until September 6th. It's not even mine until September 6th. There will be no one to get it. I asked if there was a way to send it to my billing address instead and was told there was not.

 

Is there any way to delay the sending of this do-it-yourself kit? Because the condo is not mine until September 6th.

Admin Emeritus
DougVZ
Posts: 399
Registered: ‎06-10-2010

Re: New Order

Hi RebekahG-

 

Please go to the View Request Status tool at https://www22.verizon.com/ForYourHome/VZRepair/vziha/CheckStatus.aspx.

 

There's a chat link embedded there. Someone from our esupport team will be able to help from there.

 

Doug

Verizon

  • Services
  • Shop
  • Support
  • Site Feedback
  • Announcements

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Bundles
  • Flex View

Account & Services

Email, News, & TV

  • Check Email
  • TV Listings